Lot Associate Part Time (NEW MINAS)

Job Description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview :

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities :

Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and / or shopping carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

Ensure that all exits / loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.

Follows all Safety and Loss Prevention policies and procedures.

Using appropriate safety procedures with all equipment.

Competencies :

Communicates Effectively

Customer Focus

Skills :

Interpersonal skills

Organizational skills

Attention to detail

Direct Manager / Direct Reports :

Front End Supervisor

Travel Requirements :

None

Physical Requirements :

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions :

Working within a flexible schedule that may include evening and weekends.

Warehouse environment that can be dusty and noisy.

Working in all weather conditions - frequent exposure to different weather conditions when loading and unloading product.

Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education :

Highschool Diploma or Equivalent

Minimum Years of Work Experience :

1 to 2 years Retail experience

Minimum Leadership Experience :

NA

Certifications :

NA

Other Requirements / Assets :

NA

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