CSR / EstimatorFloForm Countertops • Abbotsford, BC, Canada
No longer accepting applications
CSR / Estimator
FloForm Countertops • Abbotsford, BC, Canada
6 days ago
Job type
- Full-time
Job description
Job Description
Job Description
Required immediately, our Abbotsford Branch is seeking a CSR / Estimator to join the team!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
Position Summary:
The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.
Qualifications:
Position Summary:
The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.
Qualifications:
- High School Diploma with other relatable education
- Post Secondary Education considered an asset
- 2 years estimating blueprints, and completing measurements and take offs
- 2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
- Strong organizational skills, with attention to detail
- Ability to handle challenging situations with diplomacy and respect
- Works well with team members to resolve issues and move forward in a proactive manner
- Effective verbal communication skills
- Proficient mathematical skills with strong understanding of measurements and fractions
- Ability to solve problems as they arise
Duties and Responsibilities:
- Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Inputs orders/quotes into the computer system and confirms availability of product
- Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
- Establishes proactive communication with customers to ensure understanding of product ordered
- Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
- Maintains and develops relationships with contractors, clients and sub-contractors
- Handles quality and service issues to develop/maintain customer loyalty
- Ensures orders are priced accurately and invoices are issued promptly
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
- Ensures that orders are put into production on time to meet pickup and delivery schedules
- May handle warranty and service issues as they arise
- Other duties as assigned
FLOFORM is proud to offer the successful candidate:
- $24-28 per hour DOE
- Medical and Dental Benefits
- Paid sick days
- RRSP matching
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, submit a resume at
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at .
We are an Equal Opportunity Employer.
To learn more about us we encourage all applicants to visit our website at .
We are an Equal Opportunity Employer.
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CSR Estimator • Abbotsford, BC, Canada
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