Online Onboarding Consultant

AutoTrader.ca
Ontario
$55K-$65K a year (estimated)
Temporary
Full-time

The Onboarding Consultant will be responsible to ensure a smooth customer experience once handover from the Sales Team has occurred and will be accountable for dealers until they have reached the required level of engagement.

Working within Salesforce, the Onboarding Consultant will review client accounts in order to view what products have been purchased and conduct a Welcome Onboarding call to the client, providing key features and benefits of the products purchased, taking the client through the initial product set up and arranging training for the client as required.

The Onboarding Representative will be responsible to optimize the onboarding process and experience for clients and will play a vital role in how TRADER is perceived by clients.

What you’ll do ·Take ownership of the client experience by conducting an onboarding call to discuss client products and maximize customer knowledge of product offerings, providing support with the initial product set up and arranging online training sessions on products, processes and policies to clients and provide light technical support when required.

  • Promoting the value-added aspects of products and services. Provide a strong level of customer service, product knowledge and building a level of trust in order to optimize onboarding experience for clients.
  • Build and maintain strong customer relationships and handle all training related inquiries.·Focus on achieving and maintaining customer satisfaction Have some knowledge of TRADER products in order to develop or strengthen client business and practices.
  • Analyze and identify gaps in order to maximize client business.·Contributes information by monitoring reactions from clients, recommending new solutions and services to the Sales team.
  • Review client account in Salesforce in order to be familiar with client product suite to ensure you are prepared prior to the Welcome Call.
  • Maintain customer records to ensure proper account administration.·Prepare a variety of status reports, including onboarding activity, KPI’s and adherence to goals and targets.
  • Work closely with cross functional teams, ensuring collaboration and customer experience is gathered and shared. Education, Experience and Technical skills :
  • College diploma ·Minimum of 2-3years with customer support experience·Proven results and consistency in achieving / exceeding targets and KPI’s ·Knowledge of WordPress·Automotive experience Must have experience :
  • Ability to immediately engage customers with enthusiastic and persuasive presentation style ·Ability to use internal resources to find solutions for customers ·Capable of developing relevant product knowledge specific to customer needs ·Knowledge of Sales process ·Effective team player with strong communication (verbal & written) and listening skills ·Strong time and organizational skills with the ability to prioritize and quickly respond to customer requests ·Charismatic, engaging, customer centric What’s in it for you -We understand that there is life at work and life outside of work.

Here are a few benefits we all benefit from that support us to be our creative best. Fitness and wellness -We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

Benefits from Day 1 -Gym discounts-Local in-office free gyms-Employee and Family Assistance program-Weekly virtual wellness events-Conferences & training budget-Regular internal training programs Financial planning -Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

Competitive salary -Annual bonus structure-3% CPP matching

30+ days ago
Related jobs
AutoTrader.ca
Ontario

Working within Salesforce, the Onboarding Consultant will review client accounts in order to view what products have been purchased and conduct a Welcome Onboarding call to the client, providing key features and benefits of the products purchased, taking the client through the initial product set up...

Promoted
ApexFocusGroup
North Bay, Ontario
Remote

Data Entry Clerk Work From Home - Part Time Remote Focus Group Panelists. Data entry clerk experience is not necessary. If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No Data Entry experience ne...

Go2STAFFING
Toronto, Ontario

OurClient is seeking a selfmotivated receptionist to join our dynamicand growing origination team for their debt platform. Asa Receptionist with our Client you will play a key role in creatinga welcoming and professional environment for clients and visitors. ...

The Paradise Project
Toronto, Ontario
Remote

Chart a New Way Forward for 2025!Are you in a place in your career where every day feels like Groundhog Day? Are those endless, monotonous days inspiring you to seek something fresh and exhilarating—something that offers greater freedom, flexibility, and the chance to truly take back your time?If so...

Apex Focus Group
Kitchener, Ontario
Remote

Position: Remote Work From Home Online - Paid Research Panelist - Part-Time Data Entry Clerk WelcomeOur company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies. Ability to understand and follow both oral and writt...

Toward Jobs Online
Mississauga, Ontario
Remote

This is a great way for you to make extra income at home as data entry clerk. ...

Perley-Robertson, Hill & McDougall
Ottawa, Ontario

The Part-Time Receptionist plays a pivotal role in providing front-line administrative support to internal staff members and external clients. ...

Evertz
Burlington, Ontario

Answering incoming calls and transferring calls to the appropriate extensions.Maintain office supplies and place supply orders.Maintain boardroom bookings/schedule, and cleanliness of rooms.General administrative duties such as filing, data entry.Strong verbal and written communication.Time manageme...

FocusGroupPanel
Smooth Rock Falls, Ontario
Remote

Work From Home, Entry Level Data Entry Clerk As A Research Participant. ...

Westland Insurance
Atikokan, Ontario

We’re searching for a Receptionist (contract). Westland Insurance Group Ltd has an exciting new opportunity for a Receptionist in our Atikokan, ON branch. ...