Customer Service / Inside Sales

Join to apply for the Customer Service / Inside Sales role at Quincaillerie Richelieu Ltée / Richelieu Hardware Ltd

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Join to apply for the Customer Service / Inside Sales role at Quincaillerie Richelieu Ltée / Richelieu Hardware Ltd

We are looking to fill a permanent position of Customer Service / Inside Sales for our Halifax branch, a division of Richelieu Hardware Ltd.

Under the supervision of the General Manager, you will be responsible for order entry of faxed and emailed orders. You will answer calls and emails related to these orders and provide the necessary follow-up.

More specifically, your main tasks will be to :

• Receive & enter orders from Customers; co-ordinate based on product availability
• Verify inventory status, ship / delivery dates, monitor back-ordered products; communicate with Customers and provide updates as needed
• Confirm ‘ship-to’ site address, extra details regarding transportation, method of delivery, etc.
• Arrange and take payment from customers
• Monitor and act on order / delivery issues for resolution or escalate for further action as per company policy
• Prioritize and co-ordinate shipments to customers, where our truck is involved
• Assist customers, when needed, when they come to pick-up their order
• Prepare documentation to complete customer orders
• As product knowledge develops, communicate with customers via telephone and email to promote the products we offer
• Prepare and arrange courier / carrier pick-ups, as required
• Receive products into the ERP system, as required
• Daily administrative duties including filing and answering the phone, as required
• Other duties as assigned with escalating product and procedural knowledge, as required

Requirements :

What We Are Offering

Are you interested in this position? We invite you to visit our corporate website at https : / / www.richelieu.com / career in order to submit your application

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Building Materials

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