Talent.com
ECCO Supply™
Distributor Service RepresentativeECCO Supply™ • Kelowna
Distributor Service Representative

Distributor Service Representative

ECCO Supply™ • Kelowna
30+ days ago
Salary
CA$52,000.00–CA$54,000.00 yearly
Job type
  • Full-time
Job description

The Distributor Service Representative will provide technical assistance for our different equipment brands and deliver instructions and training to our customers and staff members. This role will receive ongoing factory training and direction to assist customers with the proper installation, service, and repair of our major equipment lines; as well as reduce warranty claims and protect the reputation of the brands.

Division

ECCO Supply

Reporting structure

Reports to: Regional Director of Sales Branch Operations, or designate

Key Responsibilities

General Duties:

  • Make a personal commitment to consistently provide superior candidate experience improve ECCO’s employer brand in the market
  • Maintain good working relationship with all co-workers and ECCO employees
  • Read and comply with ECCO’s Human Resources Policies and Procedures
  • Read and comply with ECCO’s Health & Safety Policies and Procedures
  • Assist in the success of ECCO’s Safety Program with suggestions, by setting a good example, and by ensuring that safety is at the forefront of your actions while at work

Training:

  • Work with both ECCO employees and vendors to develop training sessions to educate them on major HVAC equipment brands; as well as identify skills or knowledge gaps that need to be addressed
  • Develop training curriculum, tests, and assignments; as well as plan and implement educational activities and events
  • Conduct training sessions at ECCO’s Supply branches, customer’s locations, and training centers as needed
  • Ensure supplies and resources for lectures and presentations are available

Technical Support:

  • Assist customers by phone, via email, and in-person; as well as evaluate and troubleshoot operational problems as needed
  • Test and evaluate new technologies
  • Support the roll-out of new products and product lines as needed
  • Prepare and provide product demonstrations for customers
  • Act as a liaison between inspectors and customers in settling any potential disputes
  • Provide specs, installation, and operations materials to customers

Distributor Service Representative

  • Maintain strong relationship with all current and potential customers and vendors
  • Identify improvements and modifications to departmental procedures
  • Process warranties in order to improve sales and customer satisfaction
  • Provide timely and accurate customer feedback
  • Continuously develop and upgrade education/product knowledge and applications, including features, benefits, warranties and limitations including attending training in order to efficiently service our customers
  • Stay informed regarding special promotions, industry trends, and product offering; as well as company policies affecting the business relationship
  • Attend various meetings, conferences, and industry trade shows approved by ECCO Supply management
  • Travel as needed
  • Participate in yearly inventory count
  • Provide progress reports to the Regional Director of Sales Branch Operations as required
  • Other duties as deemed necessary by Management

Due to the dynamic nature of this Company the duties and responsibilities may reasonably change from time to time.

Qualifications:

  • 3+ Years of sales experience in the building materials industry or an equivalent combination of two years of HVAC sales, education, training, and experience
  • Outstanding communication skills, both written and oral, including the ability to communicate with all levels of the organization
  • Ability to communicate technical product information to customers and ECCO employees
  • Demonstrated ability to lead people and get results through others
  • Attention to detail and good problem-solving skills
  • Work with a high degree of integrity and a sense of urgency
  • Troubleshooting skills and problem-solving skills
  • Strong computer skills
  • A current driver’s License and clean driving abstract
Create a job alert for this search

Distributor Service Representative • Kelowna

Similar jobs

Distribution Design Representative - FTT - Vernon

BC HydroVernon
Full-time

Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in.We need your talent to help us build major projects to meet growing demand.To help our cust... Show more

 • Promoted

Intermediate Distribution Lines Engineer, Power Delivery

WSPKelowna, Regional District of Central Okanagan, CA
Full-time

Intermediate Distribution Lines Engineer, Power Delivery.We are the home of ambitious, passionate, and innovative world shapers.With an unmatched breadth and depth of engineering, advisory and scie... Show more

 • Promoted

Wireless Sales Representative

Tbooth wirelessVernon, Regional District of North Okanagan, CA
Full-time

Join us at The Mobile Shop located inside Loblaws!.Join one of Canada’s leading telecom teams, The Mobile Shop, a Loblaw-owned brand operated by Glentel Inc.Canada’s leading wireless retailer.We ar... Show more

 • Promoted

Customer Service Representative (3-Month Contract)

Bunzl CanadaKelowna, Regional District of Central Okanagan, CA
Temporary

Customer Service Representative.The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing ... Show more

 • Promoted

Field Service Representative for Mining Equipment Installation and Repairs

Metso CorporationKelowna, Regional District of Central Okanagan, CA
Full-time

Join a dynamic team as a Field Service Representative, specializing in the repair, installation, and maintenance of mining process equipment.With flexible working options and up to 80% travel, your... Show more

 • Promoted

Wireless Sales Representative

The Mobile ShopKelowna, Regional District of Central Okanagan, CA
Full-time

Join us at The Mobile Shop located inside Loblaws!.Join one of Canada’s leading telecom teams, The Mobile Shop, a Loblaw-owned brand operated by Glentel Inc.Canada’s leading wireless retailer.We ar... Show more

 • Promoted

Customer Service Donor Care Representative

Canadian Cancer SocietyKelowna, Regional District of Central Okanagan, CA
Full-time

Become a Customer Service Donor Care Representative at the Canadian Cancer Society and help drive critical fundraising initiatives in a hybrid work environment.Your role will significantly impact c... Show more

 • Promoted

Delivery Service Representative (Vernon and Kelowna)

Gordon Food Service - CanadaVernon, Regional District of North Okanagan, CA
Full-time

Delivery Service Representative (Vernon and Kelowna).X 12 with rotation | 4:30am start time | Floater.Performance incentives available after 3 months.Medical, Dental, Prescription Drug, and EAP Ben... Show more

 • Promoted

Remote Sales Representative, Heavy Equipment

GpacKelowna, Regional District of Central Okanagan, CA
Remote
Full-time

Become a part of our dynamic team as a Sales Representative focused on foundation drilling equipment, working remotely or hybrid from Alberta.Your role will drive new customer acquisitions and reve... Show more

 • Promoted

Start Your Career as an Automotive Parts Representative

Lordco Auto PartsVernon, Regional District of North Okanagan, CA
Full-time

Launch your automotive career at Lordco Auto Parts in Vernon, BC, as an Automotive Parts Representative.Provide exemplary service to customers while utilizing your automotive knowledge to make impa... Show more

 • Promoted

Mechanical Sales Representative

Eh Price SalesKelowna, Regional District of Central Okanagan, CA
Full-time

Mechanical Sales Representative.Wellness program & membership reimbursements.Price Solutions hires based on merit and is strongly committed to equity and diversity.We welcome applications from all ... Show more

 • Promoted

Customer Service Representative

Belron Canada incVernon, Regional District of North Okanagan, CA
Full-time

Automotive glass technology is helping transform how we experience the road.Speedy Glass, Lebeau vitres d’auto.We welcome applications from everyone and are firmly committed to diversity, equity an... Show more

 • Promoted

Customer-Centric Representative Enhancing Service in Collision Repair

KIRMAC Automotive Collision Systems Inc.Kelowna, Regional District of Central Okanagan, CA
Full-time

Elevate customer satisfaction as a Customer-Centric Representative in a leading collision repair company.Your service skills will turn each interaction into a positive experience.In this vital role... Show more

 • Promoted

Outside Parts & Service Representative

BrandtVernon
Full-time

Brandt is currently seeking an Outside Parts & Service Representative for our Vernon Construction & Forestry Location.This is an outside sales position responsible for promoting and selling Constru... Show more

 • Promoted

Professional Parts Advisor Streamlining Effective Automotive Service

TeslaKelowna, Regional District of Central Okanagan, CA
Full-time

Join as a Parts Advisor to streamline automotive service operations.Collaborate with teams while continuously improving your skills in an energetic work environment.In this position, you will be pi... Show more

 • Promoted

Electrical Distribution Engineer (35kV) – Hybrid/Flexible

CIMA+Kelowna, Regional District of Central Okanagan, CA
Full-time

A leading consulting engineering firm in Canada is seeking an Intermediate Electrical Distribution Engineer.This role focuses on providing technical expertise in electrical distribution infrastruct... Show more

 • Promoted

Field Service and Sales Representative

Cintas CanadaKelowna, Regional District of Central Okanagan, CA
Full-time

Enhance customer engagement as a Route Service Representative.Manage delivery routes while building relationships and providing outstanding service in a hands-on role.In this physical position, you... Show more

 • Promoted

Local Delivery Service Representative Role

Intercity Packers Ltd.Kelowna, Regional District of Central Okanagan, CA
Full-time

Gordon Food Service is seeking a dedicated Delivery Service Representative for local routes in Vernon and Kelowna.This role requires effective offloading, customer interaction, and adherence to saf... Show more

 • Promoted

Automotive Parts Representative

Lordco Auto PartsVernon, Regional District of North Okanagan, CA
Full-time

Position: Automotive Parts Representative.Extended Benefits for You and Your Family .Health, Dental & Vision Care Insurance.Life Insurance, Short-term and Long-term Disability Insurance.Accidental ... Show more

 • Promoted

Growth BD Specialist — Direct Mail & CDP

Wayside PressVernon, Regional District of North Okanagan, CA
Full-time

A growing company in the marketing sector is seeking a Business Development Representative to enhance their Direct Mail and CDP services.The ideal candidate will leverage their sales expertise to a... Show more