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*Inside Sales Specialist – Customer Relations (Vaudreuil, QC)
*Inside Sales Specialist – Customer Relations (Vaudreuil, QC)Recrute Action • Vaudreuil-Dorion, QC, ca
•Inside Sales Specialist – Customer Relations (Vaudreuil, QC)

•Inside Sales Specialist – Customer Relations (Vaudreuil, QC)

Recrute Action • Vaudreuil-Dorion, QC, ca
16 days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Job Description

Inside Sales Specialist – Customer Relations

A versatile role in customer service and inside sales within an industrial environment. You will act as a key link between customers, production, and logistics while supporting commercial activities. This is a strategic position involving multiple interactions and a wide range of responsibilities.

What is in it for you :

  • Annual salary between 60K–75K, depending on experience.
  • Full-time, permanent position based in Vaudreuil.
  • Day schedule, Monday to Friday (40 hours per week).
  • Initial on-site training at the office.
  • After training, possibility of remote work up to 2 days per week.
  • Travel expenses reimbursed for client and intersite visits.
  • Group insurance and ongoing training.
  • Structured and dynamic environment in the industrial sector.
  • Direct interaction with clients and multiple internal departments.
  • Opportunity to grow in a versatile and strategic role.

Responsibilities :

Client Retention and Follow-Up

  • Handle customer complaints, determine discounts, and coordinate product returns.
  • Conduct courtesy and follow-up calls.
  • Participate in customer satisfaction surveys.
  • Production Compliance

  • Complete customer forms and questionnaires.
  • Send warranty letters, certificates of compliance, and technical data sheets.
  • Respond to requests related to ROHS, REACH SVHC, and Proposition 65 standards.
  • Sales Support

  • Prepare quotations and follow up on recurring orders.
  • Analyze sales forecasts and adjust inventory levels.
  • Process requests received through the company website.
  • Advise clients on the selection of standard products.
  • Administrative Tasks

  • Open and update customer accounts in the Epicor system.
  • Issue change notices and forward them to the appropriate teams.
  • Support the customer service team during peak workload periods.
  • Customs Compliance

  • Issue and maintain certificates of origin.
  • Research HS product codes.
  • Collaborate with customs brokers for shipped or imported products.
  • Order Management Support

  • Answer incoming customer calls.
  • Enter orders and verify available inventory.
  • Coordinate product shipping logistics.
  • What you will need to succeed :

  • College diploma (DEC) in Business Administration, Commerce, or a related field.
  • 1 year of experience in a similar customer service or inside sales role.
  • Good understanding of the industrial or manufacturing sector.
  • Proficiency with office tools, especially Microsoft Excel.
  • Experience with an ERP system, ideally Epicor.
  • Excellent written and verbal communication skills in French.
  • Ability to manage multiple files simultaneously in a structured environment.
  • Strong customer service mindset, attention to detail, and autonomy.
  • Bilingual in English and French, required to respond to technical requests from English-speaking clients, send compliance documents, prepare quotations, follow up on orders, and collaborate with logistics partners or customs brokers.
  • Why Recruit Action?

    Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

    # POL300126-3

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    Inside Sales Specialist Customer Relations Vaudreuil QC • Vaudreuil-Dorion, QC, ca

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