B2B Customer Service Representative

Position : B2B Customer Service RepresentativeLocation : Saint-Laurent Perks : 100% paid by the employer medical and dental insurance + quarterly bonusAn international leader in industrial products is seeking a B2B Customer Service Representative to join their team at the Saint-Laurent branch. This is a great opportunity to join a stable, growing company that offers a competitive salary, 100% employer-paid medical and dental insurance, and a quarterly bonus. Don't miss out!In this role, you'll support manufacturing and industrial clients by providing product information, processing orders, and helping drive sales through strong customer relationships. Key Responsibilities : - Prioritize customer satisfaction by understanding their needs and effectively communicating product features and benefits- Understand and respect customer needs and expectations- Utilize comprehensive knowledge of product features and benefits to optimize sales opportunities with each customer- Expand our prospect database and ensure timely follow-up on leads- Handle inbound calls, converting prospects into sales and addressing customer inquiries- Address and resolve prospective customer objections- Enter and update customer information within our corporate database- Investigate and resolve customer service issues in a timely mannerRequirements : - 3+ years of experience in B2B inside sales and customer support, preferably in the manufacturing or industrial sector - Knowledge or familiar with mechanical products.- Exceptional verbal communication and presentation skills- SAP (asset) - Self-motivated with a high level of energy and enthusiasm- Resourceful personality with the ability to find alternative solutions to product delays or sourcing issuesTo apply, please send your resume in Word format to Hannah Tiongson at hannah.tiongson@quantum.ca.REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity. CNESST permit numbers : AP-2000158 & AR-2000157