IT Support Specialist - Level 1

About us :

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All . Learn more about us by visiting our webpage.

As the IT Support Specialist, you will provide first-level support to all staff and assist the IT Department with maintenance and operational duties. This is a permanent full-time role based onsite at our Burlington head office (Mainway) . Typical hours are 8 : 00 am - 4 : 00 pm Eastern Time , though some flexibility may be required as assigned to support in other time zones or for special events.

What you'll do :

Provide in-office IT support and coverage during business hours (Monday through Friday, starting at 8am).

Assist in maintaining the IT office, LAN room, and storage areas, ensuring efficient space utilization

Organize and manage inventory of IT equipment, including computers, peripherals, and other spare stock.

Responsible for managing technology infrastructure, including all workstations, production-related systems, telecommunications infrastructure, and service desk support via JIRA ticketing queues

Ensure that all requests for support are responded to in a reasonable time and executed accurately by staff, making changes to processes and procedures as required to ensure the appropriate support is provided

Provide internal customer service throughout the company by maintaining a close customer-business relationship and creating an environment where staff receives information and automation necessary to maximize productivity on a short and long-term basis

Computer hardware deployments, relocations, service, and repair

Provide systems access to in-office and remote users

Follow-up to ensure complete customer satisfaction

What we're looking for :

Post-secondary education in an IT-related field or completion of post-secondary education in an unrelated field coupled with direct experience in IT

2+ years of experience in an IT environment where hardware, remote access, equipment set up, and 365 were elemental components in the day to day work

Relevant industry certifications would be considered an asset (i.e., PMP, A+, ITIL, MCSE or similar designations), though not required

Experience with management of Intune, Azure, and Office 365 considered an asset

1+ years of working experience in a Microsoft Windows environment (Microsoft Office Suite / Office 365, Adobe Acrobat, Microsoft Windows 11, Remote Desktop Environments, Microsoft Active Directory)

Excellent ability to communicate and adapt communication style to customers

Strong problem-solving and communication abilities.

Proactive approach, initiative, and adaptability

Excellent teamwork, cooperation, and time management skills

Excellent communication skills to deal effectively with all levels of staff within the company

Willingness to work in an onsite position at our Burlington head office

Willingness to participate in some domestic travel within Canada for new clinic set-up or clinic IT changeovers (up to 15% of the time)

What we offer :

Starting annual salary of $50,000 - $57,000 based on experience + an attractive bonus program

Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire

RRSP matching program

Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year

Training, learning, + continuing education opportunities

Friends and family discounts + access to our employee perk program

Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

To join us on our journey in providing Wonderful Sound for All , click the "Apply Now" button!

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.