Inside Account Developer - Reactivation

Staples is business to business. You’re what binds us together.

Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

The Account Specialist – Reactivations is responsible for re-engaging customers whose purchasing activity has lapsed. This high-velocity role leverages a prioritized call list to drive customer engagement, manage opportunities through the reactivation funnel, and contribute to overall sales growth and retention goals.

What you’ll be doing :

• Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records.
• Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth.
• Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies.
• Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience.
• Manage the sales funnel to close opportunities and achieve reactivation goals.
• Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities.
• Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth.
• Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership.
• Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts.
• Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

What you bring to the table :

What’s needed- Basic Qualifications :

What’s needed- Preferred Qualifications :

We Offer :

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.  In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.