Talent.com
Team Member - Customer Service Excellence
Team Member - Customer Service ExcellenceTim Hortons • Burlington, ON, Canada
No longer accepting applications
Team Member - Customer Service Excellence

Team Member - Customer Service Excellence

Tim Hortons • Burlington, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

JOB DESCRIPTION

As a Team Member and Hospitality Ambassador at Tim Hortons, your top priority is providing the Exceptional Guest Experience through the delivery of exceptional products and service. Whether you are the very first person our guests encounter, or produce the best-loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences.

Your energy and passion for guest service are what make you a top team member in this fast-paced environment while your ability to multi-task and communicate with your fellow team members will contribute to your success!

WHY JOIN THE TEAM?

  • We have nine locations in the Burlington and Oakville area!
  • Opportunity, flexibility and new challenges every day are just a few of the reasons you will be happy you came on board.
  • When you work at Tim Hortons, you will feel right at home. It is a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression.
  • We would love you to join the team! Because it is the people that make Tims, Tims. Moreover, we are looking for people like you!

Hospitality & Guest Service

  • The Tims Way where we welcome guests as friends and neighbours by serving great food and beverages consistently, friendly, and fast!
  • Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior and a clean and inviting dining room
  • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
  • Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
  • Enhances the guest experience by following two principles : S.E.T - Smile, Eye Contact, Thank You as well as our Make It Right principles.
  • Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them and marking hot beverage lids for accuracy
  • Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
  • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
  • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
  • Listens carefully to guests and apologizes for the experience in the case of a complaint
  • Restaurant Operations

  • Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
  • Prepares all products as required, following the order monitor to ensure the accuracy of every order
  • Communicates showcase and product needs to ensure proper product availability for guests
  • Regularly takes temperatures of the required products and records in the Time & Temperature Log
  • Policies & Procedures

  • Follows all restaurant policies, procedures and standards
  • Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
  • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
  • Health & Safety

  • Works in compliance with occupational health and safety legislation
  • Knows, understands and follows safe work practices and procedures
  • Uses or wears personal protective equipment or clothing as required
  • Reports all injuries / illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
  • REQUIREMENTS

  • Customer service background preferred
  • Must be able to lift 25 lbs
  • Previous experience in the quick service industry is appreciated
  • Friendly and outgoing
  • Flexible schedule
  • Enjoy working in a fast-paced environment
  • Ability to multi-task
  • Ability to communicate clearly and work well on a team
  • ABOUT THE COMPANY

    We are dedicated to creating an inclusive and accessible workplace. In line with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the hiring process.

    By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

    Create a job alert for this search

    Team Member • Burlington, ON, Canada

    Similar jobs
    Crew Member

    Crew Member

    Home Improvement Plus - Oxford County • Oakville, ON, Canada
    Full-time +1
    Looking for a challenge this summer? Join our hard-working team in transforming the homes of our community! We are looking for team players who are driven, results-oriented, and eager to make ...Show more
    Last updated: 30+ days ago • Promoted
    Membership Sales Associate

    Membership Sales Associate

    Orangetheory Fitness 10037 • Mississauga, ON, Canada
    Full-time
    Join the fast-growing phenomenon where you get to work alongside industry-leading talent in a high-performance culture who are passionate, experienced, and determined. Fastest-Growing Private Compan...Show more
    Last updated: 30+ days ago • Promoted
    Customer Excellence Specialist

    Customer Excellence Specialist

    Henkel • Mississauga
    Full-time
    Customer Excellence Specialist.At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands such as Persil®, A...Show more
    Last updated: 3 days ago • Promoted
    Service Advisor

    Service Advisor

    Mercedes-Benz Burlington • Burlington, ON, Canada
    Full-time
    We are looking for a customer focused.When customers come to Mercedes-Benz Burlington, they look to us to provide unmatched customer care and a lifestyle experience thats second to none.If you shar...Show more
    Last updated: 30+ days ago • Promoted
    Vinyl Weeding Team Lead

    Vinyl Weeding Team Lead

    dbrand • Mississauga, ON, Canada
    Full-time
    Volleyball coaches teach hitting, basketball coaches teach shooting, hockey coaches also teach shooting.While technically each of these roles is highly specific and would require years of training ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Advisor, Sell-to-Clutch

    Customer Advisor, Sell-to-Clutch

    Clutch Technologies Inc. • Mississauga, ON, Canada
    Full-time +1
    We're on a mission to reinvent the way people buy, sell, and own cars.Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experien...Show more
    Last updated: 8 days ago • Promoted
    Shift Leader ( Full time )

    Shift Leader ( Full time )

    Baskin Robbins • Burlington, ON, Canada
    Full-time
    The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational standards and deliver a great and friendly guest experience. They set goals, provide job ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative(Brampton West)

    Customer Service Representative(Brampton West)

    Domino's Pizza Canada • Brampton, ON, Canada
    Full-time
    Hot job openings, fresh out of the oven!.We are happy that you are interested in joining the Domino’s team as a Customer Service Representative (CSR),here is a brief description of some of th...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service and Sales Associate

    Customer Service and Sales Associate

    Hertz • Oakville, ON, Canada
    Part-time
    Monday to Friday 7 : 30am to 12 : 00pm.Customer Sales and Service Associate.Maximizing revenue opportunities by actively offering products and services and overcoming customer objections.The responsibi...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Coordinator, Team Lead

    Client Services Coordinator, Team Lead

    Spectrum Health Care • Mississauga, ON, Canada
    Full-time
    Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! . Full Time Team Lead, Client Service...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Specialist

    Customer Success Specialist

    RhythmQ • Mississauga, ON, Canada
    Full-time
    The Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact...Show more
    Last updated: 30+ days ago • Promoted
    Service Advisor

    Service Advisor

    Leggat Chevrolet Cadillac Buick GMC : Burlington • Burlington, ON, Canada
    Full-time
    Leggat Chevrolet Cadillac Buick GMC : Burlington is looking for a Service Advisor!.Established in 1922, Leggat Auto Group is a family-owned business with 12 dealerships across Southern Ontario.With ...Show more
    Last updated: 13 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Aleem Ravji Insurance and Financial Services • Vaughan, ON, Canada
    Full-time
    Customer Service Representative - Desjardins Insurance Agent Team Member.Are you outgoing and customer-focused? Do you enjoy working with the public? Do you crave a meaningful career and embrace ch...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Associate - Tommy's Express Car Wash

    Customer Service Associate - Tommy's Express Car Wash

    OpenRoad Auto Group • Brampton, ON, Canada
    Full-time +1
    Position : Customer Service Team Member.Status : Full-Time & Part-Time.Tommy's Express Car Wash franchises in Southwest Ontario, is seeking a highly motivated Customer Service Team member to ...Show more
    Last updated: 30+ days ago • Promoted
    Snow Removal Walks Crew Member

    Snow Removal Walks Crew Member

    Clintar Vaughan, ON • Vaughan, ON, Canada
    Full-time
    Benefits for this role may vary by location but could include the following : .Competitive wages, based on experience.The franchise location you are applying to will be able to provide more details o...Show more
    Last updated: 30+ days ago • Promoted
    Snow Walks Crew Member

    Snow Walks Crew Member

    Dicam Landscaping • L0R 1P0, ON, Canada
    Part-time
    We are currently looking for Snow Walks Crew Members who are interested in joining our part-time and on call support roster! Enjoy working outdoors with a great group of coworkers, serving your com...Show more
    Last updated: 30+ days ago • Promoted
    Crew Member

    Crew Member

    Lawn Plus Canada - Hamilton / Burlington • Burlington, ON, Canada
    Full-time +1
    Looking for a challenge this summer? Join our hard-working team in transforming the homes of our community! We are looking for team players who are driven, results-oriented, and eager to make ...Show more
    Last updated: 30+ days ago • Promoted
    Abbey's Counter service

    Abbey's Counter service

    Abbey's Bakehouse • Mississauga, ON, Canada
    Full-time
    Job Title : Counter Service Associate.Abbey's Bakehouse- Square One.We are seeking an enthusiastic and customer-focused Counter Service Associate to join our team. In this role, you will be respo...Show more
    Last updated: 30+ days ago • Promoted