Systems Analyst - Senior

Assignment Type : Onsite

This position is listed as "Onsite"; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8 : 00-5 : 00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Experience and Skill Set Requirements

Public Sector Experience

2+ years of experience working in the healthcare industry

Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

5 points

Technical Skills

10+ years of experience in building, maintaining and supporting network and security infrastructure

In depth understanding of technical infrastructure integration and other supporting network technologies, such as :

o Citrix NetScaler

o Security components like Network Intrusion Protection System, Geofencing and firewalls

o VMWare products (i.e. ESXi, vSphere, etc.)

o Microsoft server and active directory

Monitoring and management tools such as SolarWinds, Splunk and Hyperic

Experience with ISO 27001 implementation and organization certification

Experience with network devices including switches, routers, firewalls, and VPNs

Experience working with external hosting providers and other outsourced providers

Experience building, maintaining and supporting :

o a Check Point FireWall-1 / VPN-1

o a Cisco switching and routing solution / environments (physical and virtual)

o McAfee security solutions (AV, HIPS, NIPS)

o a Windows Server environment

Experience providing technical expertise and operational advice to management / operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the infrastructure, databases, network, and applications

Experience providing guidance to database administrators network administrators, and systems administrators

45 points

Service Management Experience

2+ years experience with ITIL IT Service Management processes (Event, Incident, Problem and Change Management); providing technical support at Tier 2 levels, working with a ticketing tool, Service Desk, clients and technical team

Experience identifying issues and following issue escalation procedures

ITIL Foundation Certification or equivalent ITIL experience

2+ years of experience with Project Management processes, roles and accountabilities

Project Management certification or equivalent project management experience

Ability to manage defined IT processes for projects as per ISO 27001 standard following security and privacy guidelines; ISO 27001 implementation and certification 2+ years' experience, with ITIL IT Service Management processes (Incident, Problem and Change Management) providing technical support at Tier 2 levels, working with a ticketing tool, Service Desk, clients and technical team

35 points

Management and Communication Skills

Strong leadership and people management skills and experience

Effective facilitation skills, ability to build rapport with stakeholders and drive negotiations to a successful outcome

Proven track record for building strong working relationships

Strong interpersonal, and verbal and written communication skills

Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

Excellent analytical, problem-solving and decision-making skills

Ability to apply strong listening skills to facilitate issue resolution

A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

15 points

MUST HAVES :

10+ years of experience in building, maintaining and supporting network and security infrastructure

Experience with ISO 27001 implementation and organization certification

Experience building, maintaining and supporting :

o a Check Point FireWall-1 / VPN-1

o a Cisco switching and routing solution / environments (physical and virtual)

o McAfee security solutions (AV, HIPS, NIPS)

o a Windows Server environment

Experience providing technical expertise and operational advice to management / operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the infrastructure, databases, network, and applications