Customer Service Representative

H&R Block is the world’s largest tax services provider and the leader in the tax preparation industry. Each year, H&R Block employs thousands of seasonal and part-time associates as Tax Professionals in our tax offices nationwide.

With flexible options for those looking to earn some extra income or opportunities to grow a career with an industry leader, it is easy to see why so many Tax Professionals return to H&R Block each year.

Job Description

The Client Service Professional is responsible for ensuring that each client receives the best possible care and attention. This is achieved by greeting / acknowledging each client, identifying his / her needs, and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere.

The Client Service Professional duties include :

• Greets and welcomes each client.
• Determines the client’s service needs and assigns the client to an appropriate Tax Professional.
• Answers the telephone in a professional manner, providing callers with basic information about services and fees when requested.
• Receives and secures cash, cheques, debit / credit card receipts, and balances the cash as part of the mid-day or end-of-the-day closing procedures.
• Records all transactions in the Point-of-Sale computer and completes bank deposits in accordance with the District Manager’s instructions.
• Schedules client appointments.
• Maintains proper office appearance and cleanliness.

Minimum Qualifications

To find more information about becoming a Client Service Professional, please contact us via email or apply to this position by submitting your resume and cover letter.

START DATE : 01 / 06 / 2022.

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