HVAC Technical Support Specialist

HVAC Technical Support Specialist Mississauga ON

Our client is seeking a Technical Support Engineer / Specialist who focuses on providing expert assistance for the company's HVAC products (e.g., boilers, air conditioners, furnaces, water heaters, controls, heat pumps, or related equipment.

Key Responsibilities

• Deliver technical assistance via phone, email, or video chat to troubleshoot issues, diagnose problems, and guide resolution for HVAC equipment, controls, installation, operation, and maintenance.
• Assist with setup, configuration, commissioning, startup, and operation of manufacturer-specific products.
• Guide troubleshooting, repair, wiring, electrical / mechanical components, refrigeration principles, and system performance.
• Handle warranty claims, technical service bulletins, and monitor / support warranty-related issues.
• Respond to inquiries about product information, specifications, applications, and compatibility.
• Document support interactions, track issues in databases or CRM systems, and escalate complex problems to engineering, quality, or R&D teams.
• Contribute to product improvement by relaying recurring issues, customer feedback, or field data.
• Conduct training sessions (remote or in-person) for contractors, distributors, installers, or field staff on product use, best practices, and updates.
• Support sales indirectly by offering pre- or post-sales technical expertise.
• Stay current on manufacturer product lines, industry standards, regulations (e.g., refrigerant handling), and emerging technologies.

Requirements and Qualifications

Reach out today for more information

ROSS EVANS

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