DATS Booking Agent

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Do you take pride in your work Do you enjoy conversing with the public

Make a difference to the citizens of Edmonton!

Are you a customer service enthusiast with a knack for clear communication and a passion for helping people The City of Edmontons Paratransit Operations section within Edmonton Transit Service is looking for dedicated and compassionate individuals to join our team as DATS Booking this role you will be a vital link in providing essential transit services ensuring our clients receive timely and courteous assistance. If you thrive in a fast-paced environment and are committed to making a positive impact we encourage you to apply!

DATS Booking Agents play a crucial role in delivering quality information and services to City of Edmonton citizens and DATS registrants. This position involves managing trip bookings handling registrations addressing commendations and concerns and providing comprehensive information about DATS policies and procedures to customers. You will be the first point of contact for many clients requiring excellent communication skills and a commitment to first-call resolution. This role requires accuracy in data entry and the ability to navigate various communication methods including phone calls emails and occasionally accessibility communication tools like Nextalk and TTY machines.

What will you do

• Respond to inquiries and requests from clients caregivers and internal / external parties via phone email and sometimes Nextalk and TTY machines
• Provide first call resolution for customers including actively listening understanding client needs assessing needs against DATS services and educating customers on DATS policies
• Receive process and accurately record trip requests changes and cancellations
• Enter information for new clients ensuring accuracy completeness and adherence to confidentiality requirements
• Respond to and document customer concerns and commendations
• Provide coverage for other call centre agents as needed
• Potentially train and assist in assignments related to Registration (new client inquiries / recertification data entry) and Community Relations (intake of client concerns / commendations)
• Completion of the twelfth (12th) school grade including business subjects related to general office practices or completion of an appropriate certificate program from an approved business school / college such as a Call Centre certificate
• Minimum of two (2) years of diversified administrative experience including providing customer information through telephone service

Assets :

Skills required for success :

Conditions of Employment :

Work Environment :

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits and Temporary (up to 11 months) part-time positions

Hours of Work : Part-Time : Up to 20.5 hours per week

Salary : $25.864 - $32.117 (Hourly); $45565.900 - $56582.120 (Annually)

Talent Acquisition Consultant : AG / VH

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Required Experience :

Unclear Seniority

Key Skills

Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass

Employment Type : Full Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 45565 - 56582