Assistant Front Office Manager

Assistant Front Office Manager

Providing engaging sincere personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as an Assistant Front Office Manager you will lead train and recognize your team in support of exceptional guest service!

Your Job Duties Include :

• Providing day to day operational and managerial support for Front Desk Concierge Personalized concierge Guest Services Royal Service Tours department and ensure all service standards are followed
• Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicating through pre-shift logs emails and departmental meetings all pertinent information for the respective shifts and areas of operation
• Training inspiring developing and recognizing Front Office colleagues
• Assisting guests regarding hotel facilities in an informative and helpful way
• Ensuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues / complaints receive prompt action and follow up
• Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
• Driving GOP  through meeting or exceeding upgrade upsell goals
• Completing other duties as assigned

Qualifications :

Your experience and skills include :

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits :

Additional Information :

Apply Today :  Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :

Remote Work :

No

Employment Type : Full-time

Key Skills

Corrosion Inspection,Computer Hardware And Networking,KG Teaching,Marketing & Branding,Bpel

Experience : years

Vacancy : 1