Associate Technical Account Manager

***Office located near the Union Station and ScotiaBank
arena***

About the Role:

Are you passionate about learningnew technologyand
building strong client relationships?We’relooking
for an Associate Technical Account Manager (ATAM) to help our clients get the
most value from Yardi’s property management software
solutions.

In this role,you’llcombine
your technical aptitude and communication skills to support clients through
software setup, troubleshooting, and day-to-day use. Whetherit'sanswering a quick question or resolving a
challenge,you'llhelp clients havea smooth, successful experience
with our software.

You’llbuildexpertisein how Yardi’s
software supports the financial, operational, and tenant management needs of
organizations around the world. As part of a collaborative team,you’llwork closely with clients and
internal departments to deliver high-quality, solution-focused support. Ifyou'rea quick learner who enjoys exploring technology and
making a positive impact for clients,we’dlove to
hear from you.

WhatYou’llDo:

• Provide technical software support, set-up, and
  implementation guidance to clients across a suite of products, deliveringassistancevia email and phone.
• Utilize your problem-solving skills to effectively
  troubleshoot application issues, overcome challenges, and deliver effective
  solutions.
• Apply your communication strengths to earn client trust
  through responsive support and clear guidance from set-up through ongoing
  success.
• Champion client success by sharing relevant product
  features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly escalate and
  resolve challenges, helping deliver innovative solutions that make a real
  impact on our clients.
• Enjoy a continuous journey of learning as you master our
  products and industry trends to drive client success.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, or
  Computer/Engineering Services; or an equivalent combination of education and
  experience.
• Comfortable providing live support via phone and email,
  confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused
  mindset.
• Detail-oriented and process-driven, with a focus on accuracy
  and efficiency.
• Adaptable and flexible; you thrive in fast-paced,
  ever-changing environments.
• Skilledat
  building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional
  customer service.
• A quick learner who embraces new tools, technologies, and
  concepts.
• Naturally organized and able to prioritize tasks with
  clarity and confidence.

Ideal to Have:

• Familiarity with property management or real estate
  software, particularly Yardi.
• Hands-on experience with technical support and application
  troubleshooting.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking ’vecreated a team of over10,000 employeesin over 40 locations around the
globe dedicated to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally,demonstratingour
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#TeamYardi#YardiCareers
#hiring

AnnualSalaryRange:$69,600 - $73,100 CAD

Yardi is an equal opportunity employer that is committed to
inclusive, barrier-free recruitment and selection processes.Ifcontacted
for an employment opportunity, please advise if you require accommodation at
any stage of the recruitment process.

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

*as

#LI-Hybrid

Thispostingis for an existing vacancy.