Chief Operating OfficerElby Professional Recruitment • Toronto, ON, CA
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Chief Operating Officer
Elby Professional Recruitment • Toronto, ON, CA
12 days ago
Job type
- Permanent
Job descriptionLead end‑to‑end operational execution, ensuring strong conversion, predictable cycle times, and consistent quality across all markets Design and refine scalable, compliant workflows for consumer origination and transaction management Implement automation‑first processes and collaborate with technical teams to enhance operational efficiency Build and maintain real‑time dashboards and performance metrics Recruit, train, and develop a lean, high‑performing operations team as volume increases Champion the consumer experience from initial engagement through closing, ensuring clarity, trust, and responsiveness Establish feedback loops to inform strategic and operational decision‑makingPartner closely with cross‑functional teams including capital, underwriting, legal, product, and technology Identify operational constraints and proactively implement solutions 5+ years of experience building and scaling consumer‑facing operational systems, ideally within a fast‑paced or regulated environment Degree in business, engineering, analytics, or a related field. That being said, the real priority is experience, not credentials. Strong decision‑making skills and comfort operating in ambiguity Analytical mindset with fluency in operational data Disciplined approach to processes in high‑stakes environments Hands‑on leadership with high ownership and low ego Clear communicator across technical and non‑technical audiences Mission‑driven with a commitment to expanding access to housing Thrives in a demanding, high‑growth setting
Posted : 01 / 30 / 2026 Employment Type : Direct Hire Job Category : Production and Operations Job Number : 6832 Pay Rate : $150,000 - $250,000
Job Description
If you are energized by building operational systems from the ground up, leading high‑stakes consumer journeys, and scaling a fast‑paced organization, this could be an exceptional opportunity. This role will be responsible for strengthening operational infrastructure, improving performance across key stages of the service journey, and supporting the organization’s growth objectives.
Benefits
- Competitive base salary
- Equity participation and performance‑based incentives
- Comprehensive health and wellness benefits
- Flexible vacation policy
- Opportunity to join a mission‑driven, high‑growth organization
Responsibilities
Qualifications
Additional Details
This posting reflects an active vacancy within our client’s organization. Qualified candidates are encouraged to apply. We thank all applicants, though only those selected for further consideration will be contacted.
To be eligible for this role, you must be legally able to work in Canada or the United States.
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Chief Operating Officer • Toronto, ON, CA
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