Operations Process Analyst 1

Responsibilities

• Investigates reported process breakdowns and works collaboratively to analyze processes and procedures, perform gap analysis and determine root cause.
• Researches, observes and identifies opportunities for process improvement.
• Works with managers and users to document and design consistent, effective, and efficient process flow charts and maps.
• Analyses and investigates system maintenance problems with existing operations systems and makes recommendations or takes action to resolve problems.
• Verifies changes/additions and maintains control of system business parameter tables.
• Manages the priority of corrective and adaptive system maintenance modifications for non-SAP applications and assists in the prioritization of corrective and adaptive system maintenance for SAP.
• Documents system changes, prepares test scripts and conducts user acceptance testing of all changes.
• Maintains records of test results for verification.
• Provides direction to outsourced system maintenance providers programming corrective and adaptive system changes.
• Researches system enhancement requirements based on business needs.
• Works collaboratively with Managers and users to create consistent, effective, and efficient processes and makes recommendation to resolve process breakdowns.
• Manages small assignments.
• Develops, maintains and publishes user documentation and training materials with respect to both systems and processes.
• Communicates both systems and process changes to users and other affected parties.
• Coaches users in the effective and consistent use of Operations systems and processes
• Provides end user system training, support, guidance and advice on existing operations systems and processes.
• Coordinates and conducts training sessions.

Requirements

• Completion of a recognized post-secondary certificate in a business related field or computer technology, or equivalent education.
• Minimum of three years directly related experience.
• Strong analytical and problem solving skills including ability to perform root cause analysis.
• Good interpersonal & organizational skills.
• Ability to work in unstructured team environments
• Competence in managing small-sized assignments
• Oral and written communications, presentation skills and adult training delivery ability.
• Working knowledge of the fundamentals of computer systems, software development lifecycle, system and application software, protocols and standards.
• Working knowledge of data processing, spreadsheet, statistical and specialized software in use in the department.
• Knowledge of process improvement models.
• Valid BC Driver’s license.

Additional Information

What you need to know:

• Prior to the interview, Talent Acquisition will conduct a full employee general record review. This will include, but is not limited to: sick leave and attendance records, personnel file review and letters on file.
• This role is covered under the FortisBC/MoveUP Collective Agreement