Service Coordinator

Description

:

• Intake & creation of Maintenance Work Order Service Requests. This includes verifying commercial requirements were met and documented (credit check & release customer purchase order that aligns to customer accepted quote), clarity on billing requirements & structure, and receives customer sign off on estimate & quote
• Facilitate prompt and efficient communication between the customer and Finning Service Operations
• Review and document Work Order checklist to verify completeness, escalate any invoicing delays immediately
• Provide updates during Service Work in Progress Meetings to achieve real time accuracy
• Consolidate customer information containing all pertinent inspections, photos, and reports. Submit package for review and presentation to customer for approval
• Complete final invoice
• Review and process service personnel timecards for accuracy, document for customer billing

Qualifications:

• Post-Secondary education with a focus in Administration, Business or Accounting is considered an asset
• Experience with Document Control processes (history and audit trail) would be beneficial
• 2 – 3 years administrative experience in a similar environment (Service/Dealership)
• Experience with progress billing; understanding the financial impacts of billing, repair, and service work processes is an asset
• Proficient with a variety of software including MS Office Suite
• Strong communication skills, both verbal & written
• Attention to detail, able to juggle multiple competing priorities
• M3/Case experience would be considered an asset

Note:

• Based out of our Swift Current branch
• 5 x 2 Monday – Friday, 7.5 hour shifts
• Travel may be required to assist other branches
• Permanent, full-time role with a competitive salary

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.