Housekeeping Supervisor

Position: Housekeeping Supervisor (Part-Time and Full-Time)

Facility: Ripley’s Aquarium of Canada Reports to: Manager of Housekeeping/Groundskeeping

Job Purpose: As a member of the Ripley’s Aquarium of Canada Housekeeping team, the Housekeeping Supervisor is responsible for keeping the facility and surrounding areas clean and immaculate by working alongside and delegating tasks to the staff within the department.

Please remember that due to the nature of our business, we work when others play in an attraction that is open 365 days of the year! You will be expected to be regularly available to work any shift during, before or after these hours of operation.

Critical Accountabilities:

• Emptying trashcans and sanitary receptacles as well as picking up trash inside and out.
• Vacuuming, sweeping, scrubbing and mopping floors using various types of equipment (ride-on sweepers, bac-vacs, canister vacuums).
• Stripping and waxing hard floors.
• Shampooing / extracting the carpet.
• Extracting gum using steam equipment.
• Sanitizing washrooms and keeping consumables in these areas stocked.
• Stocking the deliveries and organizing supplies in storage areas.
• Performing groundskeeping tasks such as sweeping exterior areas, cleaning pathways, maintaining outdoor landscaping, garbage and removing debris.
• Following all safety procedures and chemical handling guidelines (MSDS), including wearing proper equipment (PPM) and enforce staff to do the same.
• Dusting signs, walls, lights, etc.
• Cleaning up spills, windows and mirrors.
• Using squeegee in cleaning acrylics and most importantly, taking time and care to keep the exterior acrylic of the exhibits free of fingerprints, streaks, and smudges while maintaining its overall integrity.
• Adjusts assignments or cleaning schedule of team members as absences or emergencies occur.
• Observes, inspect and monitors quality and quantity of work while in progress or upon completion.
• Advises of additional or corrective cleaning applications needed.
• Assisting in the training of employees and ensuring they follow proper cleaning procedures and standardized protocols.
• Addressing Cleaning needs and unresolved problems with Manager or Senior Manager.
• Establishing standards that are maintained on a daily basis and overseeing the daily operations of housekeeping.
• Planning and coordinating the activities of the housekeeping team
• Coaching and mentoring the housekeeping team
• Maintains inventory of amenities, chemicals, and other supplies to ensure items are in stock and reordered in a timely manner.
• Observes safety and security procedures and use of equipment and cleaning materials properly.
• Assists in preparing weekly team schedule and completing bi-weekly payroll.
• Involved in the recruitment and onboarding process of new hires.

Special Skills and Requirements:

• Experience in the housekeeping industry a definite asset.
• Ability to lift up to 25 kilograms.
• Proven guest service ability with an attention to detail and ability to multi-task.
• Ability to delegate tasks and assignments.
• Work may require the use of stepladders, reaching overhead, bending, and stooping, climbing and crawling.
• Team player with a passion for their work!
• Ability to motivate staff in a high energy environment.

Pay Rate: $20.36/hourly

Ripley's Aquarium of Canada is dedicated to providing an atmosphere free from barriers in order to promote equity and diversity and will ensure the full participation and advancement of members of protected groups, which include but are not limited to women, Indigenous persons, members of visible minority groups, LGBTQ2S+ individuals, and persons with disabilities. Ripley's Aquarium of Canada is committed to ensuring that its hiring process is fair and equitable for all persons.

Ripley's Aquarium of Canada is committed to accessibility and to protecting the human rights of all persons in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario’s Human Rights Code. We invite and encourage applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our organization. As such, Ripley's Aquarium of Canada will provide reasonable accommodation for any applicant, as requested during the recruitment process. Please contact us at if you require assistance with the accommodation process.

Ripley's Aquarium of Canada uses artificial intelligence (AI) technology tools (including ADP Workforce Now) to assist in the screening, assessment, or selection of applicants as part of the recruitment process for this position. Please note that hiring decisions are made by department managers and human resource personnel.

Thank you for your interest in Ripley's Aquarium of Canada! Only those selected for an interview will be contacted further.