Senior Technical Escalations Engineer - SaaS Support

A leading legal technology company in Vancouver is seeking a Senior Technical Escalations Agent to enhance their customer support team. This role involves managing escalated customer issues via phone and email, providing expertise in troubleshooting technical products, and coaching support agents. Ideal candidates will possess strong technical skills, particularly in API troubleshooting and backend monitoring tools, along with outstanding communication abilities. Competitive salary and hybrid work model offered.

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