Technical Service & Quality Lead

Inforesight Consumer Products Inc. (ICP) is a leader in radiant heating and control technology. We are growing and looking for a bright, motivated, and energetic individual to join us in our mission to deliver world‑class heating solutions under our Solaira® (www.solairaheaters.com) and Aura (www.auraheaters.com) brands.

We are seeking a dynamic, customer‑facing technical professional to lead technical service, product quality, and continuous improvement for our electric heating products. This role serves as the primary inbound technical support contact for customers and internal teams and is responsible for troubleshooting field issues, coordinating solutions, managing warranty cases, and collecting data to drive continuous improvement initiatives.

The ideal candidate is eager to support customers, develops skills quickly, and thrives in a growing, agile team environment.

Come meet the team. Apply today!

Key Responsibilities

Technical Service & Customer Support

• Serve as the primary inbound contact for technical service calls and emails
• Triage and diagnose customer issues related to heaters, controls, sensors, and system integration
• Provide troubleshooting support to customers, installers, and partners on ICP equipment
• Coordinate with Sales and Operations to facilitate replacement products and returns
• Develop training materials (printed, video, and other formats) to support part replacement and resolution of common issues

Product Coordination & Internal Support

Review technical specifications and data tables in marketing materials for accuracy

Quality Management & Continuous Improvement

Qualifications

What We Offer

We thank all applicants for their interest; only those selected for an interview will be contacted.

Inforesight Consumer Products Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

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