Practice Manager

Whites Road Animal Hospital a well-established Small Animal practice is seeking a progressive and innovative Practice Manager (PM). Our team is driven to provide the level of service and care we would expect for our own pets. We empower pets to live the best life possible and take pride in our ability to foster healthy long-term relationships with the community. The Practice Manager will provide onsite leadership and oversight of the veterinary health care team at Whites Road Animal Hospital and Hwy 2 Veterinary Office. The role is to ensure that high quality care is provided to all of our patients and their loved ones. If you inspire others and are searching for an opportunity to advance your career and lead search no further!

Our ideal candidate values a positive and fun-loving atmosphere with laughter. If you are an intuitive team player with strong emotional intelligence we want to hear from you. Our collaborative and supportive culture is the cornerstone of our practice. Pets. People. Positivity! If you have a desire to work with a team that is committed to creating a better veterinary experience for pets their pet parents and the professionals that provide this care - please get in touch.

The successful candidate will be scheduled for an average of 40 hours per week over 5 days.

Key Duties & Responsibilities

• Provide onsite leadership and oversight of the veterinary health care team in order to maximize overall business performance of the hospital
• Lead the continuous improvement of the quality of customer service and medical care
• Ensure smooth communication throughout a clients visit. Work alongside the Medical Director to resolve client concerns
• Oversee that all client communication such as welcome letters sympathy cards and newsletters are sent in accordance with Hospital protocols & approved timelines
• Implement team scripting in-Hospital marketing and social media content to help capture new clients bond current clients increase referrals and generate community goodwill
• Meet client needs for timely veterinary care. Tracks new clients / patients frequency of visits and achieves predetermined goals for appointment and surgery fill rates
• Ensure team has sufficient and appropriate resources to deliver exceptional patient care.
• Understand and help manage the financial drivers of the hospital
• Ensure Cost of Sales as a percent of revenue is in line with budget. Maintain reasonable levels of inventory and put plans of action in place to eliminate bulk ordering and expired goods
• Work with Regional Manager and Medical Director to review a specific operating budget and hospital business plan
• Work with Regional Manager and Medical Director to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed
• Prepare financial bookkeeping and accounting reports
• Keep financial records and establish maintain and balance various accounts using manual and computerized bookkeeping systems
• Follow and adhere to the monthly schedule authorization and predict staffing needs. Verify that the financial health of the Hospital supports planned new hires
• Act as a positive role model using a collaborative approach and assuming positive intent. Set others up for success and foster open proactive and cooperative relationships
• Collaborate with Regional Manager and Medical Director to recruit mentor and retain a team with an emphasis on accountability high morale collegiality effective teamwork and high moral standards
• Monitor and discuss the Key Performance Indicators for hospital and team member performance with Regional Manager and Medical Director and implement an action plan where necessary
• Meet expectations and timelines determined by Regional Manager in relation to hospital initiatives. Hold the team accountable on job responsibilities and deliverables
• Review feedback with Regional Manager from data management and reporting platforms. Implement actionable strategies to elevate patient care and capture revenue in areas such as bonding rates reminders and forward booking
• Ensure that fee schedules are current revenue category budgets are achieved and shorts are investigated. Monitor fee capture and discounting to ensure reasonable and appropriate value
• Consistently uses the resources available (Vet Success PIMS ALLYDVM etc.) to analyze and make effective actionable decisions that impact operations including but not limited to asset purchases new hires rate changes and conflict resolution
• Work with Home Office to ensure that all voluntary and mandatory controls standards requirements rules & regulations are followed & any training needed is conducted (Employment Standards CVO AAHA WHMIS OHS Xray etc)
• Ensures the hospital team is able to succeed in their duties by providing coaching development training mentorship and education as required
• When Reception coverage is needed : the Practice Manager will assist with clerical and reception duties client and in-patient intake and discharge duties schedules appointments answers questions and maintains front office and exam room flow.

Education

Total Compensation - we will support your personal financial and professional growth through :

If you are looking for a progressive environment where each individual is heard valued and recognized for their unique contributions wed love to talk.

Visit our website at :

Contact Information : Text or callAysha at to arrange an introductory conversation to learn more. Submit your CV to emailprotected

P3 was founded to connect the resources and capabilities of a large company and the personality and flexibility of an independently owned hospital. Our mission is to empower veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them.

We are an equal opportunity employer and are committed to providing a respectful inclusive and diverse workplace. If accommodation is needed please contact emailprotected.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

Manager

Key Skills

Practice Management,Veterinary Experience,Enterprise Architecture,Office Manager Experience,Enterprise Software,Healthcare Management,IaaS,TOGAF,Medical office experience,Conflict Management,COBIT,Customer relationship management

Employment Type : Full-Time

Experience : years

Vacancy : 1