Medical Administrator (Medical Terminology, CRM, EMR)

One of our telecommunication clients is looking for Bilingual (French) Medical Administrator (Medical Terminology, CRM, EMR) Length : 6 Months Contract with a possibility of extension  Location : Canada - REMOTE Preferred Time Zone : EST

• Note that Candidate availability must include Evenings and Weekends.  Candidates must be available for all of these working shifts in Eastern time zone : Available between 11am and midnight for a 7.5h shift, available to work two weekends a monthROLE RESPONSIBILITIES : As an Administrative Assistant with our Health Virtual Care, you will : - Work alongside leaders in technology, registered nurses, nurse practitioners, physicians, medical experts, and a fun, hard-working group of enthusiasts who are responsible for the roll out and operations.- Learn the ins-and-outs of our technology and gain extensive knowledge of the Canadian healthcare system- Greet patients via text and / or video, collect information such as medical concerns, and ensure patient profiles are up to date- Act as a gatekeeper to assist in redirecting patients who are not appropriate for virtual care- Provide administrative support to clinicians by completing administrative tasks- Book appointments and facilitate communication of messages between clinicians and patients- Coordinate with our clinic and other operations team members to ensure complete patient care- Direct and / or re-direct patient referrals and requisitions via fax- Proactively follow up on lab results, diagnostic tests, and referral statuses- Support patient inquiries on our support desk platform- Organize, manage and file incoming patient faxes- Other duties, as requiredREQUIREMENTS : - Minimum of two (2) years of work experience in a medical clinic and customer service environment- Bilingualism (French, English)- Private clinic, Dental clinic, or primary care experience is an asset- Knowledge of medical terminology, experience handling confidential medical records or physical charts is an asset- Experience working with a CRM and EMR software- Have a commitment to provide comprehensive patient-centered care that focuses on exceptional customer experience and the best possible outcomes- Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients- Intermediate computer skills and knowledge of Windows & G Suite environment- Ability to provide low-level technical support, such as assisting patents with downloading the app and finding a particular tab and assisting clinicians with technical issues during consultations- Superior time management skills and ability to work in a fast-paced environment- Quick learner, ability to organize, adapt, prioritize, and multitask- Confidentiality and high level of empathy is critical- Proactive attitude with the ability and skill to achieve goals independently or with limited direction from a supervisorMUST HAVE SKILLS : 1. Bilingualism (French, English)2. Knowledge of medical terminology, experience handling confidential medical records or physical charts3. Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients4. Experience working with a CRM (customer relation management tool) and EMR software (electronical medical records)5. Must be available and open to evening and weekend shiftsADDITIONAL DETAILS : - Independent service provider contract- Must be in Canada to work, access as clinical platforms outside of the country is not permitted URGENT : Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is Sunita.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!Please note : Adherence to our end client's vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!