Field Service Manager

Join a team recognized as a Platinum Certified Canadas Best Managed Company and one of BCs Top Employers. Part of Wesgroup Equipment Williams Machinery has proudly supported BC industries for over 100 years through reliable equipment exceptional service and trusted safety training.

Were looking for a People-Focused Problem Solver to lead our Service Department and help deliver outstanding customer experiences strong team engagement and profitable growth.

What Youll Do

• Lead and mentor a team of service technicians driving productivity safety and teamwork.

• Manage scheduling billing warranty processes and service operations to hit monthly targets.

• Communicate directly with customers on repairs timelines and accurate costing.

• Support technicians with OEM technical guidance and ensure training requirements are met.

• Maintain budgets tools software and a safe clean work environment.

• Seek opportunities to improve service operations and grow our business.

• Partner with HR on staffing performance reviews coaching and succession planning.
  

What You Bring

• 3 - 5 years in a supervisory or service management role.

• Journeyman/Red Seal in Heavy Duty Commercial Transport Automotive or related.

• Strong diagnostic skills: LPG diesel hydraulics electrics and industrial trucks.

• A passion for customer service team development communication and problem-solving.

• A proactive organized leader who takes ownership and delivers results.

• Valid drivers license and clean driving record.

Our Values

Build trust. Be a team player. Be customer focused. Support community. Deliver results.

Schedule: MondayFriday 40 hours/week based out of Surrey with occasional travel.

Privacy Notice for Job Applicants: By applying you consent to share your name and email with our third-party assessment provider solely for assessment purposes if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns please contact our HR department at .

Selection Process Notification: Due to the volume of applications we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.

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