Casualty Claims Specialist

Job Overview

The Casualty Claims Specialist contributes to Wawanesa's goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of large to high complexity auto and / or non-auto bodily injury and property damage liability claims.

This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.

Job Responsibilities

• Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.
• Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Adjustment of Property and Casualty claims of large to high complexity.
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves through the life of the claim through evaluation and reconciliation of relevant information from sources such as appraisers, independent adjusters, contractors, lawyers, and medical practitioners.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources.

Collect evidence to support recovery efforts.

Remaining current with legislative changes and trends in the insurance industry.

Qualifications

Detail oriented with a high degree of accuracy regarding data entry.

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Wawanesa is proud to be one of , a in Canada and a in Canada recognizing an exceptional place to work!

Diversity Equity, Inclusion & Belonging

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all.

Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status : race / ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy / childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.

Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process.