Product Operations Leader

The Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle. They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively. They lead the execution of the stores visual merchandising activities ensuring our customers can shop easily with or without assistance and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible. They help influence a store culture that promotes employee engagement growth and development.

WHAT YOULL DO:

Functional

• 5 AM availibilty to run operations team
• Lead execution of activities to support strategic priorities and the efficiency and effectiveness of product flow processes
• Lead execution of D2F process and visual operations reacting to sell-through and continual focus on the flow of goods to the sales floor and Back of House (BOH) set up
• Lead execution of markdown process promotional set-up and sell-through
• Lead execution of changeover and visual assessment action plans
• Maintain visual propping signage and acrylics
• Act as an advocate for the customer by placing them at the forefront of all decision-making processes
• Embrace and champion technology that creates high tech and high touch solutions for Indigos customers
• Proactively identify and anticipate customer expectations and needs
• Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle
• Open and close store as well as responsibility for managing sales floor
• Ensure health and safety of employees and customers is top priority

People

• Support the building of strong teams by participating in hiring activities training new hires and cross-training current team
• Support development of talent by providing feedback on team performance to managers
• Collaborate with others to drive flexible and just in time solutions
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigos beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
• Embrace champion and influence change through your team and/or the organization

Qualifications :

WHO YOU ARE:

• 1-2 years of experience in a customer service merchandising or operations role
• Demonstrated commitment to creating an exceptional employee and customer experience
• Experience leading others
• Knowledge of provincial health and safety standards
• Performance orientated
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to prioritize plan and execute while being agile
• Ability to be mobile on the sales floor for extended periods of time
• Availability to work a flexible schedule including evenings weekends and holidays
• Ability to lift medium to large items up to 40 pounds while using appropriate equipment and safety techniques
• Bilingualism (French/English) is required for all positions in Québec

Additional Information :

Indigo utilizes artificial intelligence (AI) tools to support various aspects of the hiring process including screening and assessments. These tools assist our team but do not replace human decision-making. We are committed to using AI responsibly fairly and in compliance with Canadian employment and human rights laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo we embed Diversity Equity Inclusion and Accessibility into the foundation of our values through training policy and hiring practices and continue to update our approach to reflect the evolving values and needs of communities across Canada. We welcome and encourage applicants of all backgrounds and lived experiences including but not limited to individuals who identify as BIPOC (Black Indigenous and People of Colour) 2SLGBTQIA and persons with disabilities. Accommodation is available upon request throughout the recruitment process. To request an accommodation please contact Human Resources at

Remote Work :

No

Employment Type :

Full-time

Key Skills
Problem Management,ISO 9001,Process Improvement,Warehouse Experience,Business Management,Project Leadership,IT Service Management,Project Management,Strategic Planning,DoD Experience,Clamp Truck,Leadership Experience
Experience: years
Vacancy: 1