Help Desk, Level 2 (Vancouver)

Help Desk, Level 2 (Vancouver) (#62331)

About the Job :

Mindwire Systems is seeking a Desktop Hardware Support Consultant to work in a fast-paced environment for one of our valued Federal Government Clients.

These consultants will be working in the center of excellence with the NCR Desktop Support Services team, the IT Service Desk and Centre of Expertise team providing IT support to the client user community

Client Location : 300 Georgia St W, Suite 2000, Vancouver BC (ON-SITE 5 Days).

Responsibilities but not limited to :

• Provide technical expertise / advice on network problem analysis including monitoring network management systems;
• Provide technical expertise / advice on IT incidents or problems that have been escalated requiring in-depth analysis to propose solution.
• Provide technical expertise, advice and troubleshooting assistance to IT Service Desk and Desktop Support resources regarding resolution of software and hardware issues associated with laptop / desktop computers, mobile devices / phones, and peripherals / printers, RAM, video cards.
• Monitor the IT Service Desk incident tracking and telephone systems ;
• Ability to disconnect, relocate and reconnect various IT Equipment, such as PC, laptops, printers and other hardware peripherals.

Requirements and Qualifications :