technical support agent
Global Wireless Solutions Inc.ON, CA30+ days ago
Salary
CA$29.00 hourly
Job type
- Full-time
- Permanent
Job descriptionEducation : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience : 1 to less than 7 months or equivalent experience
Work setting
- Telecommunications industry
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- Accurate
- Client focus
- Efficient interpersonal skills
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
Tasks
Work conditions and physical capabilities
Personal suitability
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Technical Support Agent • ON, CA