Field Systems Support Technician

Field Systems Support Technician

Waterloo, ON $52000.00 / year

Who We Are

We are a dynamic,

growth-oriented and safety-focused company. Our organization has been deemed to

be an “essential service” by providing collection and processing for Waste and

Recycling that keep our communities clean and safe. With customer service and

safety as our focus, we are looking for an energetic and driven employee to

support our growing company and play a crucial role in waste diversion. Emterra

is proud to be recognized as one of Canada’s Greenest Employers, a certified

diverse supplier of the Canadian Aboriginal and Minority Supplier Council

(CAMSC), the Canadian Women Business Enterprise National Council (WBE) and

WEConnect International.

Job Summary

The Control Center

Operations Technician will monitor and troubleshoot the systems installed

across numerous divisions from the Remote Monitoring Center based in Surrey BC.

This role requires enhance technical, analytical and troubleshooting skills and

to establish the control center.

They will work closely with the Production Controller & Supervisors

they support and act as the Eyes, Ears & Hands for Production Controllers

in the Control Tower. This position will be 24 / 7

operations in a rotating shift schedule.

Responsibilities :

Monitor the status of the flow of material through

shops and identify risks / outliers to report back.

Assist in driving the resolution to maximize

overall output based on direction of Controller / plan of the group.

Monitor & help direct material flow and coordinate

build sequencing.

• Remote monitoring of deployed units in operation.

Respond to system alarms and complete initial

system actions.

Analyze and identify cause of system issues,

supporting the Field Service Technician with the troubleshooting effort, and

troubleshoot issues remotely.

Work on Electrical, Mechanical and Chemical

sub-systems of power generation.

Repair and / or maintain all truck scales and

camera systems.

Maintain logs of events and escalate complex issues

to supervisors and other groups.

Communicate with maintenance on repairs of trucks,

equipment and manage system monitoring route progress updates.

Use computer tools to schedule and re-route

according operation specialist guidelines according to equipment and driver

availability.

Manage system for scheduling truck repairs as

needed, make arrangements for drivers to drop and pickup, and work with outside

vendors.

Manage systems for routes update to reflect changes

in customers or service requirements daily.

Support the operations team with the shop by

actively engaging in root cause analysis and resolution planning on material

issues.

Qualifications :

2-5 years of relevant experience as a Technician

with knowledge of troubleshooting Electrical and / or Computer Systems.

Prior experience in remote monitoring and

troubleshooting (preferred).

Technical background experience (preferred) or

prior experience as an electrician.

Highly motivated and able to work independently in

a high-pressure environment.

Ability to multi-task and shift priorities as

necessary.

Experience with data entry and the generation of

reports.

Experience providing customer service and the

ability to act with diplomacy and professionalism.

Experience and knowledge of the waste management or

transportation industry an asset.

Reasons to Apply, Stay and Grow with Emterra Group :

Are you ready to jumpstart your career by joining one

of Canada’s Greenest Employers and become part of the environmental solution?

If so, apply now! We appreciate all applicants who apply however only

those who are qualified, will be contacted.

Emterra Group is committed to maintaining an equitable,

fair, and diverse environment. Any applicants who have a disability or require

reasonable accommodation may speak directly with our Human Resources

Department. Reasonable accommodations will be assessed on a case-by-case

basis. All qualified applicants will receive consideration for employment

without regard to race, colour, religion, sex, sexual orientation, gender

identity, age, national origin, disability, or veteran status.

Please visit our careers page to see more job opportunities.