Market Development Manager

Overview We are seeking a dynamic and dedicated Market Development Manager to join our team. The ideal candidate will be responsible for fostering strong relationships with clients, ensuring their satisfaction, and driving long-term engagement with our products and services. This role requires excellent communication, leadership, and analytical skills, along with a passion for delivering exceptional customer service. Fluency in English and exceptional communication skills are preferred to effectively serve our diverse client base. As our Market Development Manager, you will : Present and promote our company’s software solutions to construction industry professionals including manufacturers and their representatives, wholesalers, and others involved in construction specifications (mainly Engineers, Designers and Architects); coverage would include the United States. Plan and execute remote seminars and one-on-one meetings to introduce, train or update on our company’s innovative tools and services; engaging specifiers to build projects utilizing spec tools – possibly working with the other Market Development team members Build projects / specs (line drawings) for specifiers to increase our market share Achieve specific and clear targets for calls, specs and drawings Establish and maintain long-term relationships with key clients who are assigned to the program / project; Execute calls with the project and / or business owners to gather, document, interpret, analyze and confirm business requirements and specifications for new or enhanced functionality; Assist with ideation, project initiation, and planning for assigned projects; Refine requirements using critical evaluation techniques, meetings, negotiations, systems knowledge, and experience; Work with multi-faceted teams to meet customer requirements, and to provide the most up to date product information to industry professionals; Manage the overall scope of the program / project, escalating to project managers and owners when material deviations from this are identified; Follow change control process to manage adjustments to base-lined deliverables and scope for assigned projects; Facilitate training and knowledge transfer for new project resources, as needed; Use Customer Relationship Management systems (CRM) for reporting, maintaining and expanding customer base; Identify and track down major industry players to have them use our tools and services. Be prepared to aid in special projects as needed and / or collaborate with the Market Development team As our Market Development Manager , you must have :

• A post-secondary degree in a related field with 5 years of progressive experience in Business Analysis, Account Management and / or Technology Sales; Excellent written and verbal communication skills, with the ability to manage and influence across all levels of the organization; Superior organizational skills, with the ability to prioritize and manage multiple tasks with accuracy and strong attention to detail; Proven success with meeting quality and timeline standards, and motivated to work with limited supervision to produce quality results and deliver established priorities; Outstanding interpersonal skills, with the ability to relate and build rapport with all levels of staff and professionals remotely; Proven analytical and problem-solving skills with the ability to quickly learn new concepts / processes; Adaptable, flexible and comfortable working in a fast-paced and frequently changing business environment; Professional demeanour and the ability to create advanced presentations; Technology and Internet savvy; A good understanding of construction industry practices, products and standards, local building codes and the ability to interpret construction documents and specifications (nice to have).