Senior Field Service EngineerWayne | Dover Fueling Solutions Brasil • Brighton, Northumberland County, CA

Senior Field Service Engineer

Wayne | Dover Fueling Solutions Brasil • Brighton, Northumberland County, CA

10 days ago

Job type

Full-time

Job description

Location : Brighton, Ontario, Canada

Responsibilities

Knowledge of hardware / software integration and site architecture.
Advanced troubleshooting including deep-dive diagnostics using logs, debugging tools, network traces, profilers, or source code.
Escalation point and liaison for complex customer escalations; L1 / L2 Customer Support, Product Management, and Engineering.
Knowledge creation : write internal documentation, playbooks, and conduct training for L1 / L2 support teams.
Provide design recommendations for serviceability and usability based on technical experience. Provide internal and external onsite training for product installation, operation, and support.
Investigate escalated field issues. This includes initiating site visits, troubleshooting and documenting technical issues, capturing, and analyzing log data, escalating to Engineering and executing resolution recommendations from Engineering.

Primary Support Resource for New Product Development and Sustaining Efforts

Active member of NPD core team.

Collaborate with Engineering team and gain an understanding of new product dependencies and system integration requirements.

Create and execute beta test plans to be used during field validation.

Oversee the installation of beta test products at customer site locations.

Provide required updates and reports on product performance and convey performance issues to Engineering and Product Management.

Prepare and distribute field validation completion reports, summarize findings and provide recommendations regarding production enablement readiness.

Customer Lab Support Resource

Assist with customer lab set up.

Distribute updated software to established customer labs and provide assistance as needed. Collaborate with commercial team to ensure that customer simulators are configured correctly.

Documentation Creation

Develop technical scope of work documentation for field service activity.

As needed, develop Knowledge Base Articles (KBAs) for support team.

Document field visits and distribute as requested.

Qualification Requirements

Bachelor’s or higher degree in a technical, engineering, or related field preferred; significant and in-depth experience may be substituted for a degree.

Prior field-based technical support experience, ideally with part of this experience working in related industry.

Up to 50% travel requirement. Must be able to travel with short notice.

Must have a valid driver’s license and be legally able to drive.

Must be fully capable and willing to abide by company credit card rules when using company provided credit card for business travel related purposes.

Seniority level

Associate

Employment type

Full-time

Job function

Sales, Other, and Engineering

Industries

Manufacturing and Oil, Gas, and Mining

#J-18808-Ljbffr

Create a job alert for this search

Field Service Engineer • Brighton, Northumberland County, CA

Similar jobs

Customer Service Representative - 50k-60k / Year - Work From Home

Spade Recruiting • Brighton, Ontario

Remote

Full-time

Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more

Last updated: 30+ days ago • Promoted

Remote Mechanical Engineer - AI Trainer

SuperAnnotate • Quinte West, Ontario, CA

Remote

Full-time

In this hourly, remote contractor role, you will review AI-generated engineering solutions and / or generate expert Mechanical Engineering content, evaluating reasoning quality and step-by-step probl...Show more

Last updated: 22 days ago

Senior Manager, PSP

Canadian Forces Morale and Welfare Services - CFMWS • Trenton, ON, Canada

Full-time

CFMWS - WHERE PURPOSE MEETS PASSION!.At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace. we’re a proud community dedicated to supporting Canadian Armed Forces ...Show more

Last updated: 6 days ago • Promoted

General Manager

Tim Hortons • K0K 1H0, ON, Canada

Full-time

Our vision is to be a Tim Hortons leader in hospitality, team work, happiness, standards execution, coffee excellence, and fun by creating exceptional experiences for our Guests, Team Members and c...Show more

Last updated: 30+ days ago • Promoted

Real Estate Sales Representative

Royal LePage Real Estate • Campbellford, ON, Canada

Full-time

Royal LePage is committed to helping you launch your real estate career by providing the industry-leading training, lead generation and technology you need to accelerate your growth.With a culture ...Show more

Last updated: 30+ days ago • Promoted

Earn up to $400 per Day by Playing Games and Taking Surveys

Almedia • Stirling-Rawdon

Full-time

Since its launch 5 years ago, over 50MN users have earned and withdrawn over $150MN! The platform is rated 4.TrustPilot with over 230k+ reviews, establishing Freecash as one of the highest rated op...Show more

Last updated: 8 days ago • Promoted

Earn money testing apps - Remote

Almedia • Trent Hills

Remote

Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys. Since our launch 5 years ago, ...Show more

Last updated: 30+ days ago • Promoted

SuperAnnotate • Quinte West, Ontario, CA

Remote

Full-time

As a Senior C Engineer, you will work remotely on an hourly paid basis to review AI-generated C code, low-level systems designs, and technical explanations, as well as generate high-quality referen...Show more

Last updated: 22 days ago

Service Adviser

Trans Tank Systems • Trenton, Ontario, Canada

Full-time

Quick Apply

Trans Tank Systems is an assembly and service facility specializing in tanker trucks for the petroleum, water and aviation markets. We are currently seeking a Service Adviser for 310T trucks.Self-mo...Show more

Last updated: 14 hours ago • New!

Earn money by taking surveys - Remote

Almedia • Stirling-Rawdon

Remote

Full-time

Last updated: 30+ days ago • Promoted

Earn money playing games - Remote

Almedia • Quinte West

Remote

Full-time

Last updated: 30+ days ago • Promoted

Remote Senior SQL Engineer - AI Trainer

SuperAnnotate • Quinte West, Ontario, CA

Remote

Full-time

As a Senior SQL Engineer, you will work remotely on an hourly paid basis to review AI-generated SQL queries, database designs, and data-processing logic, as well as generate high-quality reference ...Show more

Last updated: 22 days ago

Remote Bash / PowerShell Engineer - AI Trainer

SuperAnnotate • Quinte West, Ontario, CA

Remote

Full-time

As a remote, hourly paid Bash / PowerShell Engineer, you will review AI-generated responses and generate high-quality automation-focused content, evaluating the reasoning quality and step-by-step pro...Show more

Last updated: 22 days ago