Housing Case Worker (Recovery) - Relief

Job Category : Community Impact and Programs

In this role, you will have the opportunity to work with a dedicated team committed to providing support and care to individuals facing homelessness. If you are passionate about making a difference in the lives of vulnerable individuals and have the necessary skills and qualifications, we encourage you to apply.

Reporting to the Recovery Supervisor, the Relief Housing Case Worker will be a crucial member of a multidisciplinary team working on a transitional housing program. The program consists of a 12-month transitional housing program with recovery-oriented systems of care available to clients. The Relief Housing Case Worker will have an emphasis on skill development for independent living in areas such as financial literacy, employment, and connection to long-term / post-program community-based supports such as mental and physical health, social and recreational programs, cultural supports, and others.

Position Type : Casual, Fixed Term till March 2026

Schedule : Shifts are scheduled on an as-needed basis, including days, evenings, and overnights.

Reporting to : Recovery Supervisor

Location : Calgary, AB

RFR : 1697p>

MAJOR DUTIES AND RESPONSIBILITIES

• Connect with clients on an ongoing basis to assist in securing permanent, long-term housing;
• Advocate on behalf of clients with landlords;
• Build rapport with clients to support the achievement of goals identified in their goal plans;
• Ensure that clients' daily needs are met by maintaining ongoing communication;
• Provide an open and welcoming environment for clients to share their housing concerns and address their needs;
• Assist clients in building skills for daily living through ongoing support and guidance;
• Support the working relationship between the client and their support network;
• Maintain clear lines of communication with external organizations serving the client;
• Collaborate with internal Mustard Seed services to provide comprehensive wrap-around supports for the client;
• Manage a client case load as assigned by the Recovery Supervisor;
• Conduct wellness checks every 24 hours or as required, and provide first aid as needed;
• Advocate on behalf of clients and ensure their needs are met;
• Document client interactions, referrals, progress, and any changes in behavior;
• Complete incident reports and daily logs in a timely manner;
• Welcome and support volunteers and students;
• Conduct security rounds;
• Bring forward identified client risks or issues to the supervisor and colleagues to develop an action plan;
• Support Property Management, Advocates, and Clinicians as needed;
• Host events and groups, engaging in intentional interactions with clients to build rapport and foster community;
• Contribute to the development and implementation of new groups as assigned;
• Provide support to the Recovery Supervisor as needed.

MINIMUM QUALIFICATIONS AND SKILLS

WORKING CONDITIONS

Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

NOTE

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