Agent(e) finance & Administration // Finance & Administration Agent

Overview

Walker is North America’s leading supplier of mirror substrates and acid-etched glass. Hard work, teamwork, and entrepreneurial spirit, combined with the courage to innovate and grow, are at the heart of Walker’s culture: a caring culture rooted in respect and appreciation for everyone, extending to its clients and partners.

Based at its 18,000 m² facilities in Montréal, Canada, Walker owns and operates state-of-the-art mirror and acid-etched glass production facilities in Montréal, Texas, and North Carolina, along with a modern fleet of trucks serving clients across North America. The company is extremely proud to be a privately held North American business that has thrived by serving its North American customers through innovation and a strong commitment to understanding and meeting their needs.

Reporting to the Administration Supervisor, the successful candidate will play a key role in the administrative team. This versatile role involves overseeing accounts receivable and providing backup for various administrative functions with the support of the supervisor. The candidate will be required to use the SageEM ERP system and Excel to optimize the company’s use of the platform through continuous improvement and innovation.

Responsibilities

• Handle Canadian and U.S. clientele.
• Conduct timely follow-ups with certain clients before approving new orders.
• Monitor credit limit overruns daily, with the help of reports.
• Notify the insurer of any changes (name, address, etc.).
• Document and submit new coverage requests, and validate that existing coverages are adequate and up to date.
• Document and submit credit check requests.
• Prepare overdue claim requests/reports for the insurer.
• Prepare collection letters.
• Open new customer accounts in the accounting system.
• Send required documents for bank transfers.
• Collect outstanding amounts, including prepayments on orders.
• Analyze payment discrepancies and communicate with clients.
• Send account statements and missing invoices when requested.
• Complete credit reference requests.
• Coordinate and communicate with the Customer Service department.
• Communicate with sales representatives regarding issues related to their respective clients.
• Meet weekly and communicate as needed with the CFO.
• Generate and distribute monthly sales reports to sales representatives, the Director, and the VP of Sales.
• Receive certain claims from production and prepare adjustments.
• Document certain complaints and/or claims and/or non-conformities.
• Support the creation of credit notes and non-standard invoices (e.g., carrier claims, machinery, exhibitions).
• Responsible for entering and applying cash receipts in the accounting system.
• Apply cash receipts to customer accounts.
• Verify/enter orders.
• Provide backup support for the team (phone, vacations, and absences).
• Record and reconcile production work orders.

Qualifications

• Minimum of 5 years of experience in a similar finance and administration role.
• Bilingualism essential (spoken and written, French and English).
• Mature, confident, autonomous, dynamic, efficient, and versatile.
• Diplomatic and tactful, with strong negotiation skills.
• Seeks responsibility and professional growth.
• Open office environment (requires concentration).
• Work schedule: 8:00 a.m. to 5:00 p.m. (40 hours per week).

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Glass, Ceramics and Concrete Manufacturing