Description
Serve as a trusted advisor to airline clients, providing consultancy on OCC operations, operational system optimization, and technology adoption.
Lead delivery of consultancy engagements, system assessments, and operational improvement initiatives.
Identify and actively upsell professional services, such as training, configuration, optimization workshops, system integrations, health checks, and process re‑engineering.
Collaborate with Sales teams during pre‑sales cycles by offering subject matter expertise, participating in discovery sessions, and shaping professional services proposals.
Support solution sales efforts by articulating business value, building business cases, and presenting to operational, technical, and executive stakeholders.
Work closely with existing clients to identify additional service needs and expansion opportunities.
Maintain deep knowledge of OCC environments, including disruption management, flight tracking, crew management, and other airline operational processes.
Provide feedback to product management and services teams to ensure offerings align with evolving customer needs.
Build and maintain long‑term relationships with key airline stakeholders across Operations, IT, and Executive levels.
Stay informed on industry developments, operational challenges, and regulatory requirements impacting airline operations.
Minimum Qualifications
Bachelor’s degree in Aviation, Business, Engineering, or related field (advanced degree preferred).
8+ years of experience in airline operations, OCC, professional services consultancy, or airline technology sales.
Proven experience with OCC software, airline operational systems, and operational improvement consultancy.
Demonstrated success in upselling professional services and strong commercial mindset.
Strong understanding of airline operational processes, including irregular operations, flight scheduling, and crew management.
Excellent consultative selling, proposal development, and client presentation skills.
Ability to uncover client needs, articulate value propositions, and close professional services opportunities.
Strong communication, stakeholder management, and relationship‑building skills.
Willingness to travel internationally (approximately 30–50%).
Preferred Qualifications
Experience working for a software vendor or services provider supporting airline operations.
Familiarity with IATA, FAA, EASA, or other relevant regulatory frameworks.
Established network within airline operations or OCC communities.
Preferably based in North America, but open to worldwide applicants.
Benefits
An environment where your initiatives will be recognized and valued
Opportunity to travel internationally
Opportunity to work on diverse, multidisciplinary projects
Opportunity to represent the organization at external conventions and conferences
Possibility to work from home occasionally
Flexible schedules
Attractive employee benefits package
Senior Manager, Professional Services Consultancy (Airline Operational Systems & Professional Services Upsell) • Montreal, 8585 Cote, De, Liesse, QC, Canada
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