Operations Manager - Kelowna

Transdev Canada is hiring an Operation Manager (evenings) for our Kelowna location.

Transdev Operations Managers are committed to safety, customer service and have hands‑on experience in all areas of the transportation business.

Your role

• Plan, organize, and coordinate the division's daily operations to achieve the highest standard of customer and employee satisfaction.
• Working closely with the management team and staff to ensure that superior levels of service are delivered to both internal and external customers.
• Provide effective coaching to employees and assist in their personal development.
• Supervise and lead a team of transportation professionals, including drivers, dispatchers, and maintenance staff.
• Foster a collaborative and motivated workforce, promoting teamwork and adherence to company policies and procedures.
• Manage the daily operations of the transportation facility, including scheduling, dispatching, maintenance, and fleet management.
• Ensure that all routes are operated efficiently on time, and in compliance with service standards.
• Uphold and enforce safety protocols, procedures, and regulatory requirements to maintain a safe working environment for employees and passengers.
• Conduct regular safety training, audits, and inspections to minimize accidents and incidents.
• Adjudicates step two grievances while maintaining a positive labour relations environment.
• Maintain a strong commitment to exceptional customer service, addressing passenger inquiries and concerns promptly and professionally.
• Seek opportunities for continuous improvement in service quality and passenger satisfaction.
• Assist in budgeting and financial forecasting for the operations department.
• Implement cost-effective strategies to optimize resources and control expenses.
• Monitor and analyze key performance indicators (KPIs) to assess operational efficiency and make data-driven improvements.
• Develop and implement action plans to achieve operational goals and targets.
• Collaborate with external vendors, partners, and regulatory agencies to ensure smooth operations and compliance with contractual agreements and regulations.

The perks

• A competitive yearly salary between $88,000 and $108,000.
• A comprehensive compensation package that includes paid holidays, vacation, and insurance.
• Career advancement opportunities due to a strong presence across North America.
• The ability to have a positive social impact by operating sustainable mobility solutions.
• Join a Group committed to encouraging diversity and employee development.

Your profile

• Minimum 3 years of management experience required.
• You have experience in Transit Operations or related field.
• You are well organized with good attention to detail.
• You have strong communication skills, both verbally and in writing. You are also able to write detailed reports.
• You have excellent leadership and team management abilities.
• You have strong problem-solving skills and the capacity to make decisions on comprehensive risk assessments.
• You are proficient in various computer programs including but not limited to Microsoft Office.

Your location

• This is an evening position with expected working hours from 4:00 PM to midnight.
• The Transit Industry schedule includes four weekdays and one weekend day, typically Saturday.

Join an international Group strongly rooted in the communities

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.

And what about you? What drives you?