Coffee Department Manager

Coffee Department Manager role at Fortinos Supermarket Ltd.

Overview

To ensure the efficient functioning of the Pane Fresco Café, providing customers with the best quality products and ensuring courteous timely customer service.

Duties and Responsibilities

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
• To direct and supervise all Café staff to secure efficient and courteous customer service;
• To provide customers with excellent service, quality and selection of various coffee and bakery products while achieving maximum sales and profit with creative product displays;
• To respond immediately to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
• To be responsible for the effective operation of the Pane Fresco Café Department;
• To maximize sales and gross profit, ensuring sales’ goals, budgets and shrink targets are met;
• To hire all part-time staff and train new employees;
• To schedule all Café clerks ensuring the strict control of wage costs;
• Responsible for ordering, receiving, inventory and display of merchandise;
• To interpret and administer Company policy and ensure compliance with the union contract;
• To ensure the safety, sanitation and general maintenance of the Department meet with Company standards.
• To ensure compliance with the company food safety standards, regulations and audits;
• To perform other duties as assigned.

Ideal Candidate

• Exceptional customer service skills
• Proven customer service and marketing abilities as well as initiative;
• Knowledge of Coffee Bean products and Roasting procedures
• Flexibility to work a variety of hours, including days, evenings and weekends;
• Excellent communication and interpersonal skills.
• Retail store experience would be an asset;
• Previous supervisory experience is a strong asset.

How You’ll Succeed

At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‑trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open‑minded, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.

If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Food & Beverages