AI Product Customer Success Engineer

Ironbelly Studios is comprised of a talented, passionate and dedicated number of game developers from all corners of the globe. Our focus is on creating high quality entertainment experiences as well as providing outsourcing services at a fraction of the cost seen elsewhere.

From humble beginnings Ironbelly has grown to be one of the most trusted names in the indie development space, working on over 300 projects in our 15 years of service, ranging from AAA titles such as Gotham Knights down to small mobile titles. We bring passion and experience together and look for people who put games and their creation in the center of their world.

We have a growing hardware and software focused department that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, this product team mploys a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities in design, prototyping and testing to drive new technology development, build innovative products, and maintain and support our deployed solutions.

As a Customer Success Engineer , you will join our North American team to help embody one of our core values of Customer First . As a Customer Success Engineer, you will be responsible for ensuring customer satisfaction, fostering relationships, and driving customer retention through proactive engagement and support.

Reports to : Director of Engineering

Qualifications :

• Bachelor's degree in Engineering, Computer Science, or a related technical field.
• 2–5 years of experience in a customer-facing technical role (e.g., Customer Success, Technical Support, Field Applications, or Solutions Engineering).
• Strong understanding of software and hardware systems, ideally with exposure to machine vision, automation, or manufacturing environments.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Proven ability to troubleshoot technical issues and guide customers toward solutions.
• Experience with support ticketing systems and CRM tools is a plus.
• Experience with Jira or similar issue-tracking / project management tools is a plus.

Job Responsibilities :

Personal Skills :

Our Expectations : Company Standards :

Please note : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.