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Desktop Support Engineer L1
Desktop Support Engineer L1Iron Systems, Inc • Brantford, ON, CA
Desktop Support Engineer L1

Desktop Support Engineer L1

Iron Systems, Inc • Brantford, ON, CA
1 day ago
Job type
  • Full-time
Job description

Roles And Responsibilities

  • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Hardware / software troubleshooting and resolution
  • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
  • Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
  • Network & Sharing printer installation
  • Knowledge of Office 365 support
  • Coverage / compliance software installation and troubleshooting
  • Good communication skill
  • Good Knowledge of DHCP, DNS.
  • Maintain IT inventory, coordinate vendor support, and assist with procurement
  • Support Mac devices
  • Strictly adhere to defined Service Level Agreements (SLA’s)
  • Support recurring meetings, events, and after-hours activities as required
  • Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Good To Have Skills

  • L1 level network troubleshooting and resolution for LAN Connectivity
  • Hands & feet support to Backend team for Network / Server / application issue
  • Working with vendor support contacts to resolve technical issues

  • Labelling Racks & devices
  • Server mounting / movement
  • Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable / SFP removal / insert, cable replacement, racking / stacking, etc.
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    Support Engineer • Brantford, ON, CA

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