Lead Technical Program Manager

Lead Technical Program Manager role at Mastercard

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Lead Technical Program Manager

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

Overview

The Security Solutions Data Science team is looking for an experienced Technical Program Manager with an understanding of data science who is eager to take on the responsibility of managing a wide data science projects. The person in this role will join a team of leading edge data scientists who use AI to secure the legitimate movement of money for everyone. We are working to solve fraud related problems for our customers through AI as a foundation for new product offerings.

The Technical Program Management team enables smoother execution of the Security Solutions Data Science program to make our stakeholders’ lives easier. You will interact with data scientists, product managers, engineers, and senior leaders across partner teams in the organization to deliver complex projects. You will define roadmap deliverables, develop execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and translate technical expressions into business terminology. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You are expected to be detail-oriented, with a solid technical background and excellent problem‑solving skills.

All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk‑taking, unlock potential, and be inclusive – with a relentless focus on our customers.

General Responsibilities

• Primary liaison between product and data science, managing day‑to‑day planning and execution of data science projects through the entire engagement process, from business understanding through model deployment and monitoring.
• First point of contact for your teams or business line / service and the single source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time with the right focus.
• Deep understanding of the AI Playbook, applied to project management tracking, informing and training stakeholders to ensure adherence.
• Build strong partnerships with product and technology teams and align and ensure alignment with data science efforts.
• Translate technical approaches and outcomes into business language.
• Understand the business strategy and design approaches within product, program, or domain with depth to be credible and influential with teams they work with.
• Clearly articulate scope, timelines, dependencies, owners, actions, risks and mitigations. Report progress to teams and senior leadership in regular cadence, potentially representing segments of or the entire program.
• Work with data scientists and engineering teams to build / improve ways of working and identify and mitigate risks or issues that may impact the plan.
• Conduct meaningful retrospectives and create action plans to implement changes at the team level.

All About You

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

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