Administrative Shared Services Professional

Job Type: Permanent
Work Model: Hybrid
Reference code: 127579
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Montreal, QC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Partner with clients to solve their most complex problems
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.

The successful candidate will need to be enthusiastic, have an agile mentality, and possess specialized technical knowledge to provide exceptional administrative support for many services.

What will your typical day look like?

The Administrative Services team provides internal administrative support to the business through MySupport (ServiceNow) requests. The role includes, but is not limited to, outlook contacts and v-card creation, excel data entry, calculations and reports, concur expense reports, travel arrangements (incl. airfare, hotel, car rentals), file repository management, transcription services, creating surveys through Qualtrics, basic internet research, PDF document assistance, client Relationship Management (CRM) database update, Word and PowerPoint document edits and Visio. Your main responsibilities will include producing quality work in a fast paced environment, meeting deadlines and client expectations and collaborating and communicating directly with internal clients.

About the team

Part of Central Business Services specifically within our Executive Support Services, the Administrative Shared Services team is foundational to the success of the firm as it relates to quality client service delivery. The role of the Administrative Shared Services Professional is to complete incoming internal client service requests through a shared services model. In order to provide seamless client delivery, the Administrative Shared Services Professional will action assigned service requests aligned to the competency centre that they support.

Enough about us, let’s talk about you

You are someone who has:
• Minimum 3 years experience in a professional, fast-paced and deadline-driven environment
• Advanced level knowledge in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, MS Teams, Adobe
• Exceptional commitment to client service responding to requests in a timely and proactive manner with a demonstrated ability to multi-task and a strong attention to detail
• Ability to collaborate and build relationships with clients and colleagues at all levels
• Flexibility to meet coverage requirements that could start as early as 7:30 am and finish as late as 6 pm given the support is provided nationally. Overtime may occasionally be required.
• With requests submitted from multiple business across Canada, bilingualism is required with a strong knowledge of French as primary language.

*Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position.

Total Rewards

The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.