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Responsibilities
- Troubleshooting technical issues
- Responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Improves and maintains customer and employee satisfaction
- Perform problem determination followed by root cause analysis and documentation
- Implement changes to z / OS and installed SW followed by documentation
- Participate in analyzing, planning and implementation of upgrades to z / OS and installed SW
- New products installation, testing and customization
- Working with incident and change management tools
- Understand and implement specific customer requirements
- Perform root cause analysis
- Defining processes and ensuring that the processes are adhered to
- Responsible for strategizing a backup plan and test plan for failure scenario
- Monitoring and maintaining SLA requirements by the team members
- Planning Backup / Restoration Strategy for 24x7 operation support
- Testing / Auditing / processes as required from time to time
- Identify Skill gaps and plan for training / knowledge updating
Mandatory Requirements
Fully understand z / OS services structure, JES concepts, parallel sysplex / GDPS, catalog managementPARMLIB configuration and JES customizationKnowledge of JCL, REXX, CLIST and Modify Assembler EXITSKnowledge of z / OS HW, LPAR, HMCKnowledge in DFSMSdss encryption and decryption, Backup and restoration.RACF experienceKnowledge of installing and supporting few commonly used ISV products like RMM, BMC products, Vanguard and Rocket software.Knowledge of USS managementCapable of installing regular maintenance (RSUs)Supporting any hardware or software upgrade in the environmentCapable of Installing / upgrading CICS and related products on a mainframeMaintain reliability, availability of CICS systems softwareGood knowledge in usage of transactions like CEMT, CEDA etc.Good Knowledge of SMP / E, SQL, DB2 online and offline utilities, ZPARMS, DB2 logs and BSDS, DB2 Commands, DDF etc.Install and use performance monitoring tools and products(like SAS, MXG, CA-MICS, Strobe and the Omegamon products)Expertise in tuning and debugging performance problems for z / OS systems including application workloadsPerform problem diagnostics and resolution. Monitor system performance and tune when requiredWell versed in storage capacity planning and configuration and should have good familiarity with typical z / OS application performance analysisCapable of z / OS Performance Analysis using various tools such as IBM's RMF, SMF and subsystem analysis toolsCapable of Installing, Customizing and maintaining IBM and other ISV products related to AutomationsGood to Have
Experience in mainframe automation and Performance & Capacity Management will be an added advantageExperience in Customization of ISV / OEM products used for Automations and monitoring tools like Netview, OPS / MVS, SA z / OS, Tivoli Suite of monitoring and automation products, BMC AO, TEP, Control-O etcSAS Programming Skills, Retrofit SAS Code for MXG application post Product Upgrade.Soft Skills
Excellent communication and conversation skills (Verbal and Written). Customer facing.Good documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Should have a good customer handling skillsAble to handle unforeseen situationsHigh level of acceptanceYears of Experience
Total : 9 to 13 years of experienceRelevant : More than 9 years of experience in System ProgrammingSeniority Level
Mid-Senior level
Employment Type
Contract
Job Function
Information Technology
Industries
Staffing and Recruiting
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