Dispatcher

Southland Transportation • Dartmouth, NS, Canada

16 days ago

Job type

Full-time

Job description

Job Description

Dispatcher

Are you looking for an opportunity that is both interesting and varied day to day? Is being organized one of your best qualities? SOUTHLAND Transportation may have the opportunity for you! We are currently hiring a Dispatcher to join our growing team. This position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction.

Qualifications

Experience in transportation dispatch or logistics is preferred; experience in the school bus industry considered an asset
Familiarity with Geotab, Zonar (real-time monitoring) and BusPlanner (late notifications) is a strong asset
Excellent organizational and communication skills with the ability to work well under pressure
Computer proficiency in Microsoft Word, Excel and Outlook
Strong problem-solving skills and the ability to remain calm in time-sensitive situations
Knowledge of Halifax Regional Municipality
Customer service focus

Principal Duties and Responsibilities

Dispatch drivers and monitors daily to ensure all routes run safely and efficiently

Monitor real-time vehicle activity using GPS software, respond promptly to issues or delays, and communicate internally as needed

Post late route notifications in BusPlanner to ensure timely updates are available to parents, care-givers, and schools

Act as the main point of contact for drivers and monitors, relaying schedule changes, safety updates, or route adjustments

Support coordination with the Operations Supervisor for any changes to individual students' transportation needs, ensuring those changes are implemented smoothly and effectively

Track and report attendance, route coverage, vehicle issues, and driver concerns

Assist with new driver onboarding by providing route briefings and dispatch support

Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set out in the Driver’s Handbook and Policy and Procedures manual

Schedule and assign charters as required

Assist in answering public and driver inquiries and finding solutions to concerns

General office duties as required

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Dispatcher • Dartmouth, NS, Canada

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