Cashier Supervisor

SUMMARY:
Managing the customer service functions, including cash, cashiers and redemption prizes.

DUTIES & RESPONSIBILITIES:

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers in job functions
• Provides ongoing guidance and instructions.
• Ensures all loss prevention standards are implemented and manages daily cash office inventory and cashier tracking.
• Answers inquiries regarding promotion events, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.
• Ensures shelves are clean and organized with proper rotation
• Maintains cleanliness in the whole area
• Complies with all store policies and procedures
• Perform other duties as required, including Cashier duties when necessary
• Runs the end of the day for the POS system
• Responsible for opening and closing the store as per key holder duties (as required)

QUALIFICATIONS

Planning, Judgement and Decision Making

• Independent thinking as it relates to organizing store
• Problem-solving is essential to ensure customer satisfaction
• Plan work to maximize efficiency and minimize costs
• Customer service oriented
• Computer literate
• Organized
• Efficient time management skills
• Familiarity with retail business
• Commitment to providing customer service

WORKING CONDITIONS

• Ability to work flexible shifts, which may include evenings and weekends