Product Owner - Customer Experience

Job Description

About the Customer Engagement & Loyalty Team

At RCL, the Customer Engagement & Loyalty team builds stronger, lasting relationships with our customers across Canada and across three beloved brands – Reitmans, RW&CO, and PENN.

Our mission is to connect brand creativity with data-driven precision, delivering seamless, personalized, omnichannel fashion experiences that make every customer feel recognized and valued. The result : stronger loyalty, increased CLTV, and inspired brand advocacy.

The Opportunity

As Product Owner, Customer Engagement, reporting to the Product Manager, Customer Engagement, you will lead the planning, prioritization, and execution of customer journey enhancements within a specific product area.

You’ll serve as the bridge between business teams (Digital, Customer Engagement, Marketing) and technical teams (IT, external vendors), ensuring features are delivered on time, meet business needs, and create meaningful customer experiences across loyalty and engagement platforms.

What You’ll Do

• Plan & Prioritize : Manage backlogs, user stories, and delivery of enhancements in areas like acquisition, engagement, retention, and personalization.
• Execute & Deliver : Ensure features meet business needs, track performance post-launch, and document processes.
• Collaborate & Align : Facilitate agile ceremonies, act as the bridge between business and technical teams, and coordinate with other product owners.
• Innovate & Improve : Lead test-and-learn initiatives, identify opportunities for personalization, and stay ahead of technology trends.

Qualifications

What You Bring

Additional Information

What Sets Us Apart :

Total rewards are aligned with your employment status, offering different perks depending on whether you're full-time, part-time, or under contract.

RCL is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace for all. We believe that our future success relies on the perspectives and contributions of all our employees—their diverse backgrounds, skills, and experiences strengthen our business. If you are selected for an interview, please let us know if you require any accommodations to ensure a fair and equitable recruitment and selection process. All accommodation information will be kept confidential and used solely to support accessibility for candidates.

We thank all applicants. Only selected candidates will be contacted.

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