Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract to permanent position, offering an excellent opportunity for growth and development while contributing to a dynamic organization in the service industry. The role requires exceptional communication skills and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities :

• Prepare various forms and correspondence related to claims files, including letters to members, third-party reports, and consent forms for police report requests.
• Process payments for claim-related expenses such as appraisal fees, glass invoices, and police report charges.
• Assist the Total Loss team by managing and dispatching Proof of Loss documents to facilitate settlements.
• Request official reports, including police and fire incident documents, to support claims investigations.
• Handle the dispatch of Property Damage claim files to legal representatives as required.
• Organize, sort, and distribute incoming correspondence efficiently.
• Make outbound calls to members to collect First Notice of Loss details for claims reported after hours or online.
• Respond to inbound calls and direct callers to the appropriate departments based on their needs.
• Provide exceptional support and assistance to ensure smooth operations within the claims process.
• Minimum of 3 years of administrative experience in a similar role.
• Strong written and verbal communication skills are essential.
• Excellent interpersonal and customer service abilities.
• Proven capacity to multitask and adapt in a fast-paced work environment.
• Ability to handle sensitive information with discretion and professionalism.
• Strong organizational skills and attention to detail.
• Familiarity with claims processes or related industry experience is an asset.
• Proficiency in handling outbound and inbound calls effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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