Evening Operations Manager

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favourite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

Join our growing team! We are looking for a Evening Operations Manager!

Shifts between 12 pm and 11 pm, Monday - Sunday availability required,

Candidate must be available to work Flexible Availability to meet Business Demands

FULL TIME Position, not suitable for Students

Location: Travel between all Fredericton and Minto Area Tim Hortons (must have own vehicle and license)

Must have previous Restaurant/QSR experience at a Manager or Supervisor Level, for a minimum of 1 year and previous Tim Hortons experience would be an asset

As a Evening Operations Manager you empower and lead your Evening Restaurant teams to deliver exceptional guest experiences. You will oversee multiple restaurants in the Afternoon/Evening Day Part to ensure standards are being followed and met by monitoring live surveillance footage and conducting site visits. You have the knowledge, skills and long term vision to support the Restaurant Owner/Operations Team in running a successful business. You are an expert at recruiting, training, and coaching a diverse team to achieve and maintain Tim Hortons' high standards of operation. Your high standards for operational excellence allow you to easily plan and execute methods of increasing sales and achieving targeted costs. You thrive in the fast paced atmosphere and love coming to work every day!

In this position you will:

• Conduct Audits of Restaurants (Always Fresh, Coffee Standards, Food Safety) to report on conditions and readiness for inspection
• Attending during Steritech Inspections at Restaurants
• Assisting with ordering supplies
• Overseeing building maintenance (reporting tickets), cleanliness and security
• Completing Evening inventories of all Food, Paper, Merchandise, and Cleaning Products as required
• Analysis of Food and Paper Costs, taking measures to improve costs to meet targets
• Accountable for production of Always Fresh standards and waste levels
• Ensuring Restaurants Meet Speed of Service Targets
• Using Forecasting for Creating Sales Targets and implementing incentives and goals with the team to hit sales targets
• Ensures restaurant uses all best practices to meet all Standards for Audits; Always Fresh, Coffee Standards, Food Safety
• Cash Management- ensuring that the cash handling follows standards, deposits are made when required, cashes are counted and entered in the Cash Sheet, Brinks, and Clearview daily. Completing Cash Audits at Restaurants.
• Growing the business and sales

Why work for us?

• Management Bonus Program
• Flexible scheduling
• Scholarship program
• Fast paced work environment
• Potential to grow
• Comprehensive paid training
• Affordable Health & Dental Benefits Starting at 3 Months (Over 20 hrs/week)
• Incentive and recognition programs
• Free or Discounted on Shift
• Referral Bonuses
• Well Being Benefit Program
• Free Uniforms
• Annual Company Organized Events
• Shift Premiums
• Employee and Family Assistance Program
• Tips

Must be able to lift a minimum of 25 pounds * Must be physically capable of standing for long periods of time * Excellent communication/listening skills * Ability to work in a fast paced environment * Must have own vehicle and license * Must have previous Restaurant/QSR experience at a Manager or Supervisor Level, for a minimum of 1 year * Previous Tim Hortons experience would be an asset