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Senior Computer Application Support Specialist at DND
Senior Computer Application Support Specialist at DND49 Solutions • Ottawa, ON, Canada
Senior Computer Application Support Specialist at DND

Senior Computer Application Support Specialist at DND

49 Solutions • Ottawa, ON, Canada
21 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

49 Solutions has an exciting opportunity to bid on an RFP for a Senior Computer Application Support Specialist at DND . We are seeking an experienced professional to support complex applications, act as a key escalation point, and contribute to the full application lifecycle. This role also requires experience with AI / ML products or solutions in a Government of Canada environment.

Location : Carling Campus, 60 Moodie Drive, Ottawa, ON

Security Clearance : Secret

Employment Level : Senior

Requirements

Minimum Mandatory Criteria :

  • Education : Certificate, diploma, or degree in Computer Science or related field from a recognized Canadian post-secondary institution.
  • Experience :
  • 5 years of senior-level application support within the past 8 years, including independent diagnosis and resolution of complex issues, escalation support, and involvement in application lifecycle activities (user stories, backlog management).
  • 3 years within the past 7 years supporting AI / ML products or solutions for the Government of Canada.

Typical Duties :

  • Coordinate emerging technology application specifications.
  • Act as liaison between vendors, IT technicians, and end-users.
  • Provide training, guidance, and expertise in emerging technology and special application support.
  • Emulate or reproduce user-reported technical problems.
  • Advise and train users to resolve issues.
  • Recommend and implement complex security requirements.
  • Support business systems, network, and internet services.
  • Maintain problems and solutions logs.
  • Design, configure, and deploy server-based file systems and applications.
  • Research and resolve complex technical issues.
  • Recommend new products or processes to enhance business activities.
  • Plan or participate in department-wide system upgrades.
  • Qualifications :

  • Strong problem-solving and independent working abilities.
  • Excellent communication and collaboration skills.
  • Hands-on experience with AI / ML applications in a Government of Canada environment.
  • Proven ability to provide guidance to both technical and non-technical staff.
  • If you are interested or know someone suitable for this role, please reach out to us as soon as possible so we can coordinate a bid submission.

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    Senior Computer Application Support Specialist at DND • Ottawa, ON, Canada

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