Aftermarket Director

Aftermarket Director – ProMach

Do you thrive on working closely with customers? Accelerating team performance? Continuously identifying opportunities for improvement? Our Aftermarket leaders are self‑motivated, savvy strategists who strive to understand their customers’ business needs and then determine the best path forward. Our Aftermarket teams work closely with our sales, engineers, and field service groups to ensure our customers reach their packaging performance goals today – and tomorrow.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you’re an ambitious Aftermarket leader who’s energized by partnering with their customers to realize their future, we want to talk to you.

Wexxar is seeking an Aftermarket Director passionate about customer service, driven by process improvement, and energized by interacting with people. In this role, you will provide strategic leadership with accountability for aftermarket parts and services. You will lead a team of parts specialists, service technicians, and customer service representatives to deliver exceptional responsiveness, reliability, and value to our customers. In addition, you will create and operationalize the overall aftermarket strategy. Your strategy will bring best practices to life, ultimately growing aftermarket revenue and margin, but also delivering a best‑in‑class customer experience.

Strategy & Growth

• Develop and execute a comprehensive aftermarket growth strategy across parts, service, and technical support aligned with company objectives.
• Own the full Aftermarket P&L, including annual budget, staffing plan, and pricing strategies to achieve revenue and margin targets.
• Drive customer retention and recurring revenue through preventive maintenance, rebuilds, upgrades, and lifecycle programs.
• Conduct market and competitive analysis to identify new opportunities for growth.

Operations & Customer Experience

Leadership & Team Development

What’s in it for you?

There’s no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a Wexxar employee, you receive more than just a paycheque. Total compensation includes your salary, comprehensive medical / dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

Qualifications

About Wexxar Packaging Inc.

Located in Richmond, BC, Wexxar Packaging Inc. is a leader in case erecting, sealing, and tray forming machinery. We take pride in delivering innovative, reliable solutions to customers worldwide.

Wexxar Packaging adheres to the principle of employment equity.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Base Salary Range : CAD $140,000 – CAD $170,000

Seniority level

Director

Employment type

Full‑time

Job function

Other

Industries

Machinery Manufacturing

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