Customer Success Coordinator [Part Time]
Reports to: Lab Manager
About Second Nature:
We are Specialists For over 25 years, Second Nature Dental Innovations has been providing exceptional laboratory service for our clientele. The reason that we have been able to achieve this is our vision. We specialize in all fixed restorations. By specializing we have been able to hone our areas of expertise faster and further than those who have not.
Second Nature Dental Innovations serves Dentists throughout Canada including Toronto, Sudbury, Windsor, Montreal, Halifax, Calgary, Winnipeg, Edmonton and Vancouver.
Description:
The Customer Success Coordinator is responsible for providing exceptional customer service to internal and external stakeholders. Building and managing relationships with customers; providing an excellent customer experience over the phone, in person and via email. Entering case orders into ERP system with a high level of accuracy. Coordinating and scheduling case production ensuring schedules and timelines are met. Shipping and receiving related duties.Liaising with the Supervisor for other clerical dutiesrelated to supply chain and operations, including but not limited to invoice processing and AR.
General Responsibilities:
Customer Service
Logistics
Qualifications:
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